24/7 Support Services are available on a billable basis outside of regular business hours, 7 days a week.
Toll-free: 800-366-4778 Local: 817-662-3726
ECi Technical Support: firstname.lastname@example.org
To update your company's address, phone, fax, keyop contact information, or company name in our records (Please include your correct e-mail address, company name, account number and phone number for validation purposes): email@example.com
To unsubscribe from certain emails, change your e-mail address, or add additional recipients to an email subscription (Please include your correct e-mail address, company name, account number and phone number for validation purposes): EmailChg@eci2.com
When you need help with your DDMS systems and storefronts, take advantage of our ECi Customer Support Center to request assistance from your Technical Support Team.
The portal will not replace your support team, who still operate during normal business hours. The portal simply:
ECi facilities will close on the nearest weekday to observe the following U.S. national holidays:
To ship hardware or other items to ECi Technical Support, please use the following address:
ECi Technical SupportECi Software Solutions, Inc.4400 Alliance Gateway Frwy, Suite 154Fort Worth, TX 76177
Accounting and Remittance are handled by ECi headquarters:
E-mail: firstname.lastname@example.org Phone: 800-959-3373
ECi Software Solutions, Inc.4400 Alliance Gateway Frwy #154Fort Worth, TX 76177
Feel free to drop us a line — we'd love to hear from you!
ECi supports the entrepreneurial spirit of independent businesses...and you win!