RockSolid POS Support

Support hours

7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday 
9:00 a.m. to 4:00 p.m. Eastern Time, Saturday

After hours emergency support requires additional fee

Support contacts

Support portal: To create a support ticket, update a ticket, view ticket status and download the latest software release:

Support e-mail:

Toll free: 800-588-5128

Note:  If leaving a message, be sure to include your name, store name, phone number, and description of the issue. If it is a “store/counter/credit card down” issue, please state that information clearly, in order to have the issue prioritized correctly.

Shipping address

Ship hardware or other items to

RockSolid POS Technical Support
4400 Alliance Gateway Ste 154
Fort Worth, TX 76177 

PCI Compliance

Learn about protecting yourself from credit card theft and fraud