ECI Payment and Billing Support

ECI Payment Portal Customer Login

To login, select the ECI Company Name on your Invoice:

Need an Account or Billing Assistance?

Below are the frequently asked questions regarding the ECI Payment Portal. Although, we hope these answers will be helpful for you to access and maneuver the portal at your convenience, feel free to call or email and a representative can help to answer your questions, as well.

Email
receivables@ecisolutions.com

Phone Numbers

Australia +61 3 8544 1300
Belgium +32 52 57 88 44
Canada +1 800 959 3367
Irelands +353 (1) 6852429
Mexico +52 334 162 2062
Netherlands +31 (0) 88 6363 900
Norway +47 482 25 555
Sweden +46 8 551 142 01
Switzerland +44 (0) 333 123 0333
United Kingdom +44 (0) 333 123 0333
United States +1 800 959 3367

FAQs

I’ve clicked on the link in the invitation, but it is not recognizing my email, or I’ve clicked on the link in the invitation, but I’m getting a notice of an Invalid Token.

For security reasons, the portal invitations expire after 24 hours. Please call to request a new invitation and a representative will assist you.

The original billing contact is no longer at our company, so the invitation was not received.

Please call or email receivables@ecisolutions.com with the First and Last Name and email address of the new billing contact to 1) receive future invoices and statements and 2) be the primary billing contact on your ECI account. Our representatives will update your account, and send the new billing contact the invitation to the ECI Payment Portal.

I’ve clicked Forgot Password, but I haven’t received anything to update the password.

The “Forgot Password” option is only available after you have successfully logged in to the portal for the first time. If you have not already logged into the ECI Payment Portal, please call or email receivables@ecisolutions.com a request for a new invitation and a representative will contact you.

Our company has additional people who need access to the billing portal and would like to receive copies of future invoices and statements.

Please email receivables@ecisolutions.com with the First and Last Name and email address of the additional contact(s). Specify if the new contact wants portal access, to receive invoices and statements, or both. Our representatives will update your account and send any new portal user(s) an invitation to the ECI Payment Portal.

I would like to enable Autopay on my account like I had in your old portal.

To enable Autopay, you must first add a payment method by clicking the blue “Add Payment Method” in the top right corner. Once the payment method is successfully added, an option to Enable Autopay will appear under the “Payment Method” box.

Will I be notified of the automatic payments processed on my account?

Yes! The Auto-Pay option will process invoices on the due date against the payment method stored on your account. You will receive an emailed receipt from noreply@billing.ecisolutions.com to the email address we have on file. If you are missing a receipt or have a question about a charge on your account, please call or email receivables@ecisolutions.com.

How can I pay multiple invoices vs. using the “View Details” button next to an invoice to pay invoice-by-invoice?

Under the “Total Due”, click the blue “Pay Balance” button. All outstanding invoices will be listed. You may uncheck invoices that are not yet due if you do not wish to pay them yet.

I am only able to make a partial payment, but the Pay Balance link doesn’t allow me to change the amount of my payment.

To make a partial payment on an invoice, click “View Details” next to the invoice. Click “Make a Payment” which will open a payment box for you to change the amount of payment to apply to the invoice. For partial payments, you are required to pay one invoice at a time, rather than using the “Pay Balance” link which shows all invoices due.

My Total Due does not match the invoices and/or credit memos showing in the portal.

It is possible your account has some unapplied cash payments. Currently, we cannot add these unapplied cash payments in the portal for payment applications against your invoices. Please call or email receivables@ecisolutions.com and a representative will help apply the funds, or initiate a refund.

I can see there is a credit memo(s) on my account, but I can’t seem to view details or apply them as payment.

The credit memos are there for visibility and reference on your account. Currently, we do not have the capability to add credit memos in the portal for application against your outstanding invoices. This enhancement is planned for end of year 2024. Please call or email receivables@ecisolutions.com and a representative will apply the credit memo for you or initiate a refund.

I’ve processed a payment against the wrong invoice. Can I void this payment and re-process against the correct invoice?

Unfortunately, we cannot stop a payment transaction from completing. If you have processed payment against the wrong invoice and would like the payment applied to a different invoice, please call or email receivables@ecisolutions.com and our team will be happy to get the payment applied as you request.

I’ve processed a payment for the wrong amount. Can I void this payment and prevent it from coming out of my credit card or bank?

Unfortunately, we cannot stop a payment transaction from completing. If you have processed an incorrect payment, please call or email receivables@ecisolutions.com and our team will process a refund for you.

I’ve added an attachment, but no one has gotten back to me yet.

The Attachments option is simply to store information on your account. ECI is not alerted to any uploads, so we are unable to respond to any inquiries from this tab. If you have any questions for our team, please call or email receivables@ecisolutions.com.

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