Tri-Country Hardware Increased Bottom Line by 6% With ECI’s Hardware POS

In Dixon, Missouri, Tri-County True Value Hardware has experienced annual sales growth from about $1 million to a current run rate of $3 million plus, with no sign of a slowdown! Since switching to the hardware POS, RockSolid MAX POS from ECI, they’ve got all the tools they need to keep things running smoothly no matter how hectic business gets.  

Tri-County had been a long-time ECI customer, using the RockSolid (Classic) point-of-sale software. But as business picked up, it soon became clear that while that system got the job done in the past, it couldn’t take the business where it wanted to go. The Tri-County team specifically needed additional lumber and building materials functionality, which was one of the key growth drivers for the company.  

An upgrade was needed— from RockSolid to RockSolid MAX 

After upgrading the staff can now build a quote and flow that information into vendor orders, receiving documents, delivery tickets, and sales invoices with no duplicate data entry. This has made pricing a precise process, driven by hard data, contributing to a 6% increase in the bottom line. Pricing previously was largely based on gut feeling and guesswork, leading to the potential for costly errors. Now their pricing strategy is driven by hard numbers with far greater flexibility and control.  

RockSolid MAX delivered a powerful hardware POS solution for both their store and lumberyard, making both businesses run smoother and more efficiently. But the benefits didn’t stop there. Find out more by reading the full case study.