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ECI Wins Big! Red Falcon, EvolutionX, And JumpTrack Take Home 2025 Buyer’s Choice Awards

Thursday, October 31, 2024

DIST Blog Trust Radius Buyers Choice2025 Award

This year, we are lucky to announce that our Red Falcon, EvolutionX, and JumpTrack products have scored the 2025 Buyer’s Choice Awards from TrustRadius. So, if you’re a small to medium dealer or distributor, you're looking at the best tools for running your business and giving your customers top-notch service.

What is a Buyer’s Choice Award?

TrustRadius doesn’t mess around. The “Buyer’s Choice Award” is selected by the people who know the product best—customers! To win, a product must be scored by 75% of reviewers in three categories: best capabilities, best value for price, and best customer relationship. Red Falcon, EvolutionX, and JumpTrack excelled in all three categories.

The power trio: Red Falcon, EvolutionX, and JumpTrack

They don’t just work well separately—they’re a powerhouse together!

Red Falcon ERP: Your business command center

Red Falcon is your dealership's backbone. It manages customer data, pricing, contracts, and more to keep operations running smoothly. Receive real-time order updates so you never play guessing games with your business.

“I use Red Falcon to process orders from our customers. Red Falcon helps streamline that process, allows us to store multiple clients and customers, creates special pricing between clients, and keeps everything organized. It integrates with our QuickBooks as well.”

Kimberly Almasian, customer service at Integrated Business Solutions

EvolutionX: Your online storefront

EvolutionX is your digital sales machine. It gives you control over what your customers see, what they buy, and how they experience your store online. Need to upsell? Done. Want to run a special promo? Easy. Got customers who want to reorder with one click? No problem. And the best part? EvolutionX is designed for B2B sales!

“Choosing EvolutionX was made as the business needed an enhanced client experience. To date, we have consolidated 12 webstores over four different platforms. Turning our websites into webstores was the best part of selecting EvolutionX; giving us the flexibility to manage the sites in-house gave us back the freedom to connect to other service providers.”

Anonymous verified user, account manager in finance and accounting

EvolutionX ecommerce distribution software

JumpTrack: Your delivery hero

JumpTrack keeps your deliveries organized. Proof of delivery? Check. Route optimization? Double check. It’s the solution that prevents you from sending your delivery trucks on a wild goose chase. Less gas, more happy customers.

“JumpTrack gives our business point of delivery signatures on the driver's device, which allows real-time proof of delivery and tracking. It also allows us to update the remaining stops during the routes to keep the other customers updated. This is a very powerful tool.”

Mike Hughes, service manager at NOE Office Equipment

What does this mean for you?

A nightmare scenario we see too often: your team uses five different systems to run one business. Orders are in one place, deliveries in another, inventory in a third, and customer data? Where did we put that again? It’s a disjointed mess. Because of these separate systems, your business is likely experiencing:

Data silos: Your orders, customer info, and pricing live in different systems, and they don’t talk to each other. This leads to manual updates and mistakes that can cost you customers.
Miscommunication: Your sales team promises one thing, your delivery team gets a different story, and your customer support team is left to clean up the mess.
Lost time: Your employees spend hours trying to sync data, track orders, and fix errors instead of growing the business. It’s like herding cats—stressful and unproductive.
Customer frustration: Customers feel it when their systems aren’t aligned. Orders get delayed, pricing errors happen, and soon, they’re looking at your competitors who seem to have it all together.

How can you benefit from this?

This is where ECI’s power trio—Red Falcon, EvolutionX, and JumpTrack—comes in. With these three working together, you’re no longer managing chaos. Your operations are smooth and in sync. With this centralized approach, your business can experience:

One source of truth: Red Falcon keeps all your critical data—customers, orders, pricing—in one place. There is no more cross-referencing between systems. Everything is updated in real-time, so your team can see the same information, whether handling sales, deliveries, or support.

Seamless information flow: EvolutionX is deeply integrated with Red Falcon, meaning your ecommerce site reflects the most up-to-date info. Your customers see accurate pricing and real-time updates on their orders. JumpTrack keeps the delivery side running efficiently by feeding delivery statuses and proof of delivery back into Red Falcon, closing the loop.

No more guessing games: You get full visibility into your operations. You can do it all from one system by tracking an order, checking product availability, or updating pricing. And because it’s all integrated, your customers get better, faster service—no more dropped balls.

Automation that works for you: Let these systems do the heavy lifting. Red Falcon and EvolutionX sync data automatically, reducing errors and freeing your team to focus on what matters—growing your business. JumpTrack optimizes your routes, ensuring drivers are on time and fuel-efficient, and proof of delivery flows seamlessly into your system.

With an integrated solution, you stop worrying about system headaches and focus on delivering value to your customers.

Winning the Buyer’s Choice Award isn’t just about a shiny trophy. This means that real customers like you have vetted and praised these products. They solve problems, save time, and deliver value. And now, they’ve got the stamp of approval to back it up.

Want to take control of your dealership and better serve your customers? Look no further than Red Falcon, EvolutionX, and JumpTrack. They’ll win over your business, too.

Learn more about each

Red Falcon: Complete ecosystem

Red Falcon and EvolutionX Integration Demo

EvolutionX Ecommerce Overview Video

JumpTrack Overview

By Lauren Campion

Product & Industry Marketing Manager

Lauren Campion is an accomplished Global Industry and Product Marketing Manager. With in-depth knowledge of ECI products, customers, markets, and competitors, she crafts compelling content for effective market communication. Her overarching goal is to optimize product adoption and profitability for ECI software solutions. Lauren's dedication to customer-centric strategies ensures ECI's continued success in delivering exceptional solutions to businesses worldwide.

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