From Frustration to Fulfillment with Order Processing Software In B2B Office Supplies Distribution

Efficiency is the foundation of success. Yet, too many dealers rely on outdated or clunky systems to manage their most important operations. This creates inefficiencies that hurt both your business and your customer relationships.

Order processing is one of your business’s most lucrative operations. With this process being a key driver of profits, you should want to ensure it is the most efficient process possible. In this blog, we will dive deep into the importance of order processing, common pain points faced by others in your industry, and modern solutions that improve quote-to-cash operations.

It’s no secret that manual processes, like re-entering data or searching for missing customer information, are productivity killers. According to industry studies, companies lose 20-30% of revenue annually due to inefficiencies. For office supplies distributors, this could mean losing out on critical contracts with schools, government offices, or large corporate clients.

One distributor shared with us a revealing example of the opportunity costs associated with inefficient systems:

“We spent so much time reconciling mismatched purchase orders that our sales team started complaining they couldn’t focus on finding new customers.”

Red Falcon takes order processing to the next level. Designed with B2B office supplies distributors in mind, this enterprise resource planning (ERP) software eliminates the inefficiencies of traditional systems. From quote to fulfillment, Red Falcon streamlines every step.

With features like customizable settings, advanced search options, and integration with accounting tools like QuickBooks, Red Falcon doesn’t just meet your needs—it anticipates them. Offering a seamless experience across order processing, ecommerce, pricing, and fulfillment empowers dealers to work smarter, not harder. Benefits of the system include:

• Seamless wholesaler integration: Automated transmission of POs and order tracking with SP Richards and Essendant.
• Enhanced back-office efficiency: Quickly access pricing and manage orders without juggling multiple platforms.
• Real-time updates: Immediate order acknowledgments ensure smoother communication and faster fulfillment.
• Scalability: Supports government and corporate clients by automating complex order workflows and enabling faster responses.
• Comprehensive reporting: Gain valuable insights into sales trends, operational performance, and customer behavior to make informed decisions.
• Powerful security: Protect sensitive orders and customer data with enterprise-grade security features, ensuring compliance and peace of mind.

"We have government customers and they order on our website hosted by Red Falcon and we are able to transmit the orders directly to our two wholesalers from our online management tool. It also gives us the option to see our pricing from both wholesalers without having to log into each of their sites."
- Joey Blackwell, TrustRadius user

In an industry where margins are tight and expectations are high, efficient order processing is your competitive edge. Dealers who embrace modern solutions like Red Falcon aren’t just surviving, they’re thriving. If you’re ready to simplify your operations and boost your bottom line, it’s time to see what Red Falcon can do for your business.