ECI Software Partners with Pros Elite to Enhance Analytics for Office Tech SMBs

PRESS RELEASE -

Pros Elite’s PIVOT analytics platform will help ECI’s e-automate® users unlock data-backed business decision-making opportunities to achieve operational improvements, growth and profitability

Empowering SMBs with Advanced Business Analytics

ECI Software Services, a global provider of cloud-based business management software and services, has announced a new strategic alliance with Pros Elite Group. This partnership aims to empower office technology small- and mid-sized businesses (SMBs) by providing them with enhanced analytical capabilities through innovative business analytics software for SMBs. SMBs utilizing e-automate®, ECI’s all-in-one managed print service software, can now leverage PIVOT, an integrated business analytics platform developed by Pros Elite. This integration allows SMBs to evaluate large sets of data from e-automate's secure, cloud-hosted system and generate actionable steps that enable data-driven decision making, identifying potential avenues for maximizing growth and profitability.

Expanding Cloud-Based Business Management Solutions

This strategic agreement expands existing support for PIVOT data-sharing within self-hosted e-automate instances to now include cloud-hosted e-automate environments. This expansion is critical for SMBs that rely on cloud-based business management solutions, as it ensures seamless data integration and real-time analytics.

PIVOT is the only platform designed to complement the industry business model used by most office technology companies, providing a faster, data-backed path to strategic decision-making. With a focus on improving performance, PIVOT monitors approximately 150 benchmarks that identify revenue-building opportunities through sales and process efficiencies. This comprehensive approach is essential for businesses seeking operational efficiency tools that can enhance service profitability improvement.

Enhancing Office Technology Analytics

“With endless reporting options and dashboards available today, dealers often have too much information to sort through manually, so we designed PIVOT, the industry’s first integrated business analytics platform, to do the heavy lifting,” said Jeff Kelly, senior consultant at Pros Elite. “The data is key. PIVOT takes all the data and automates the process to a standard, eliminating the guesswork so dealers can spend more time driving valuable performance results. Paired with ECI’s e-automate office technology management software, PIVOT unlocks industry-specific office technology solutions tailored to each user’s data input, which results in actionable steps that are generated specifically for each company.”

Several e-automate customers, such as DEX Imaging, are already using PIVOT to enhance their office technology analytics. These tools are instrumental in improving service quality and operational efficiency.

Achieving Service Profitability Improvement

“The decision to utilize PIVOT from Pros Elite has benefited us in so many ways. We have been able to improve client service by reducing response time and increasing first call effectiveness,” said George Rosa, regional service manager at DEX Imaging. “The PIVOT service reporting and live Dashboard have helped our front-line managers and service executives easily identify areas of opportunity to improve our overall service and financial performance.”

Designed to meet the industry-specific needs of office technology providers, e-automate is a complete business management system expertly backed by ECI’s cloud team and infrastructure. From service dispatch to accurate profitability reporting, e-automate helps streamline critical business processes and provides real-time visibility across sales, service, contracts, inventory, purchasing, accounting, reporting, and customer self-service. These features are crucial for businesses aiming to utilize office technology analytics effectively.

Boosting Competitiveness with Integrated Business Analytics

“Office technology business processes need to evolve with the changing landscape. Our alliance with Pros Elite will empower SMBs to not only find improvement opportunities to boost their bottom lines, but it will also help them remain competitive in a tough market,” said Laryssa Alexander, President, Field Service Division at ECI Software Solutions. “We’re excited about the opportunity to empower dealers with technology tools for managing all aspects of their businesses and helping them to achieve their growth goals.”

The alliance between ECI and Pros Elite provides customers with a secure method to safely share their data from e-automate, for use in PIVOT, providing the critical data points needed for end-to-end business analysis. By leveraging integrated business analytics, SMBs can enhance their decision-making processes and drive sustained growth in a competitive market.

This strategic alliance between ECI Software Solutions and Pros Elite Group represents a significant advancement for SMBs in the office technology sector. By leveraging the PIVOT platform with e-automate®, businesses can harness powerful analytics to streamline processes, increase profitability, and remain competitive. Take advantage of these innovative tools to propel your business toward sustained growth.