Home > Blog
Read Time — 4 minutes
Failed ERPs And Their Impact On Office Equipment Dealers
The Industry Speaks
2025 is so fresh that we still have to correct the year every time we write it down. But this year, it is already forming into one with loud grievances from office equipment dealers about their ERP.
We've heard complaints from those who were promised the delivery of new ERP technology for the imaging industry—an alternative solution to the industry's longest-standing and most reliable system.
What happened to those dealers?
The vendors who originally sold those ERPs aren't getting the complaint calls. But we are.
We've been answering the calls from so many dealers about their frustration with their alternative ERP. Systems with so much promise are now suffocating the dealer's ability to grow.
Do these ERP frustrations sound familiar if you aren't using e-automate yet?
"When we first adopted this ERP, I really believed in the promise. They said it was a better alternative to the industry’s leading ERP, that it was built for our industry and would streamline everything. But honestly? It’s been nothing but frustration."
"Our ERP was sold to another vendor, and everything got worse. Product support is now a nightmare. The people who actually understood the ERP system and our business? They’re gone. Now, I call in and get someone who has no idea what I’m talking about. They talk down to me, make me feel like I’m the problem, and half the time, they don’t even fix the issue—I just get some vague answer, and am stuck figuring it out myself. Urgent tickets sit open for weeks while we scramble to find workarounds to keep things running."
"We were promised enhancements! We've been waiting for integrations to help provide automation that would save us time—but those promises have vanished, and nothing has materialized. No, there’s no clear roadmap or communication. Just a clunky system that can’t support the changes in our business and industry."
"Our ERP was sold to a new vendor, and it's been incredibly disruptive. Printers randomly stop reporting meter readings, and invoices disappear. And nobody can provide answers! We’re stuck troubleshooting things that should work. We’ve invested so much, but now I must find a better solution."
"I need an ERP vendor that works with us, not against us. I need a vendor that isn’t going to onboard my business and then just walk away. I need a modern, cloud-based ERP that can deliver automation, contract management, and real support for the changes happening in my business now. I need a reliable ERP from a team that understands our industry."
Frustrated ERP users are switching to e-automate
Moving to e-automate provides you with:
1. Best-in-class customer support
After acquiring an ERP, customers report that support quality suffers because product and industry experts are no longer available and the new support team lacks specialized expertise.
But with e-automate you get:
- Access to a dedicated, industry-expert support team that understands your business inside and out
- Quickly and efficient issue resolution, with clear explanations and guidance
- Prioritized customer success and long-term partnerships, ensuring you never feel abandoned
2. A clear, reliable product roadmap
Did your ERP provider promise product updates that never materialized, leaving you with an inferior, stagnant product?
With e-automate long-term planning is easier because you receive:
- Communication and product roadmap updates with new features and improvements delivered regularly
- Seamless integrations with industry-leading solutions to ensure your ERP works effortlessly with your existing tech stack
- New and innovative advancements in managed print services and office technology management
3. A smooth, hassle-free transition
Say goodbye to ongoing disruptions that cause operational disruption and hurt productivity and customer satisfaction.
The transition to e-automate includes:
- Seamless data migration process to ensure minimal downtime and a smooth transition
- Team of industry experts working with you to ensure a stress-free onboarding experience
- Stable, reliable ERP solution that is built specifically for office equipment dealers and managed print providers
4. More automation, less manual work
If your ERP lacks automation, forcing you to rely on spreadsheets to track contracts, meter readings, and renewals, switching to e-auomate will replace all those manual tasks with:
- Automated contract management that eliminates the need for manual tracking and spreadsheets
- Streamlined meter tracking and invoicing reduce administrative work and improve accuracy
- Integrated workflow efficiencies help your team manage large, multi-site accounts with ease
5. A modern, cloud-based ERP for today’s office equipment dealer
If your ERP is quickly becoming dated in its lack of flexibility and ability to keep up with your expectations, the switch to e-automate will provide you with:
- Intuitive, cloud-based platform that is accessible anytime, anywhere
- System is designed for lean teams, allowing them to work more efficiently and productively
- Regular updates that ensure your ERP remains cutting-edge and adaptable to future business needs.
By Susan Scurry
Global Product Marketing Manager
Susan Scurry is a passionate advocate for technology solutions that empower businesses. With over 20 years in the software industry, wearing both product management and product marketing boots, her expertise spans office technology, field service, and skilled trade contractors, helping to bridge the gap between product and market needs.
Categories
Stay on top of industry trends and insights.
- Top 5 Reasons To Manage MPS Contracts With A Per Click Lease Contracts
- NEWS: ECI Software Solutions’ Printanista Printer Management Software Wins “Device Management Solution of the Year”
- Top 7 Trends for B2B Ecommerce In 2025
- The Past, Present, and Future of Office Technology: Exclusive Interview with ECI Leadership
- Navigating The Future Of Office Tech In 2025
Related Articles
View All
Cloud-Computing
Business Growth
The Past, Present, and Future of Office Technology: Exclusive Interview with ECI Leadership
Gain exclusive insights from ECI leaders on how cloud, AI, and e-commerce solutions are transforming office technology. See how dealers...
Cloud-Computing
Customer Experience
Innovation within Customer Experience and Cloud Solutions: Exclusive Interview from ECI Connect
Explore expert insights from ECI Connect 2024, where industry leaders discussed innovations in customer experience, cloud solutions, and...
Press Release
NEWS: ECI Software Solutions Unlocks New Revenue Streams for Office Technology Dealers with Integration of EvolutionX Ecommerce and e-automate ERP
The integration enables office technology businesses to deliver a fully personalized customer experience through a B2B ecommerce...