ECI Software Solutions Launches New Advanced Integration Between e-automate and Printanista to Elevate Office Technology Businesses

FORT WORTH, Texas – April 16, 2024 – ECI Software Solutions, a global provider of cloud-based business management software and services, today announced new advanced integration capabilities between e-automate®, its all-in-one enterprise resource planning (ERP) software solution for the office technology industry, and Printanista®, its industry-leading device management technology for remote monitoring of printer fleets. The integration delivers unprecedented workflow optimization for office equipment dealers.

Available now for cloud-hosted customers and in May for self-hosted and on-premises customers, e-automate provides real-time, granular device data directly from Printanista’s remote data collection, giving ERP users a detailed view of their customers’ equipment supplies data—all in one place. The connected applications are set up with advanced information sharing to enhance their existing API integrations that enable seamless meter reporting and device alert-to-service call workflows. Paired with Printanista’s alerting intelligence that consolidates a variety of toner-level thresholds to facilitate bulk toner shipments, office equipment dealers can significantly reduce shipping costs.

“This pairing is incredibly advanced, and no other ERP and remote device monitoring system have the capability to be as integrated as e-automate and Printanista,” said Laryssa Alexander, president, Field Service Division at ECI Software Solutions. “Not only do these enhancements empower e-automate users to leverage the most accurate and secure managed print, but they also offer deeper customer device data without having to switch applications.”

Designed to meet industry-specific needs of office technology providers, e-automate is a complete business management system expertly backed by ECI’s cloud team and infrastructure. From service dispatch to accurate profitability reporting, e-automate helps streamline critical business processes and provides real-time visibility across sales, service, contracts, inventory, purchasing, accounting, reporting and customer self-service.

ECI's solutions for managed print service providers, including Printanista, currently monitor tens of millions of imaging devices worldwide. ECI’s office technology solutions give office equipment dealers scalable, cloud-based applications to manage their remote fleets using device service alerts, business reports and integrations to reduce service delivery costs, improve supply fulfillment and increase efficiency and profitability.

For more information, visit the e-automate, Printanista and integration pages on the ECI website.

About ECI Software Solutions ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, service management, building supply, office technology and wholesale/retail distribution industries, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 24,000 customers in more than 80 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, the Netherlands and Australia. For more information, visit ECIsolutions.com.