Big Ideas for Small Businesses
Industry experts offer tips on using your software and managing every aspect of your business from sales and marketing to human resources and payment processing.
Living the Code: The ECI Everyday Hero Award
As a seasoned ECI employee, chief historian, and marketing leader, I’ve had the opportunity to work on and create some really cool and exciting things based on that CODE....
14 Reasons Prospecting Data Can Fail
B2B prospecting data can be invaluable for growing your business, once you understand and mitigate the risks and ways that they can fail to produce ROI. Read the blog post...
5 “Hats” the CRM Champion Must Wear in Your Organization
The CRM champion is an appointee who takes on seven roles as your organization moves from consideration, to adoption, to implementation of a CRM solution.
Why You Need a CRM Champion
In this article, we define the role of the CRM champion, explain the core skills this appointee must have, and suggest whom you should assign this critical role.
Credit Card Fraud: How to Safeguard Your Business
SMBs, be on the alert for rising levels of customer and credit card fraud. These are actions to take and questions to consider to safeguard your risks.
Cloud Benefits for SMBs: Spotlight on Ransomware
In this blog post from Grant Howe, ECI's Chief Technology Officer, we'll learn about what ransomware is, how it works, and how you can protect yourself, your employees and...
SMB Marketing Best Practices: Easy Reading Is Key to Email Success
Email Remains a Shining Star in SMB Marketing
How to Build an Onboarding Plan for New Customers
This article provides best practices for creating an onboarding plan to help your customers make the most of their managed print services solution.
Measuring Managed Print Services (MPS) Success: 5 KPIs to Track
Here are five key performance indicators (KPIs) to gauge the success of your managed print services (MPS) program.
Top 5 Benefits of Managed Print Services (MPS) for End Users
Here are five end user benefits for a managed print services (MPS) program, from remote equipment monitoring to automation of supplies ordering.
Diffusing the Bomb: Understanding Anger
Business owners, managers, and staff, in order to diffuse a confrontation with a customer, it’s important to understand how the brain works in such a scenario.
Creating Your Buyer Personas
What is a buyer persona? Read this post to learn about what buyer personas are and how these customer representations will help you segment your marketing database, so you...
Stay on top of industry trends and insights.
Subscribe to the Big Ideas for SMBs blog.