Our Connect Customer Conference is a unique, in-person event held every two years at various locations around the United States. ECI customers come together to network with each other, get product training, learn industry and software best practices, build relationships with ECI team members, get inspired, and have some fun. 

Each conference allows attendees to get intensive training on their software and all business aspects, from sales and marketing to legal and HR. As an attendee, you will have the opportunity to build connections not only within your networks but also across all represented industries, including building and construction, hardware, and manufacturing.

The next ECI Connect Customer Conference is going to be held Nov. 11-13, 2024, at the Gaylord Texan Resort & Convention Center in Grapevine, Texas.

• November 11 - Pre-conference Workshops (additional fee), General Session, Keynote Speaker, Vendor Expo, Customer Service Center, Tech Lab, and Welcome Reception
• November 12 - Industry General Session, training sessions, panel discussions, Vendor Expo, Customer Support Center, Tech Lab, and ECI 25th Anniversary Celebration
• November 13 - Training sessions, panel discussions, Vendor Expo, Customer Support Center and Tech Lab

The ECI Connect Customer Conference is for you, the users of ECI’s products and business solutions, which include Bolt, BuildTools, DDMSPLUS, Deacom, e-automate, EvolutionX, Insearch, JobBOSS², Lasso CRM, LotVue, M1, MarkSystems, Printanista, Red Falcon, RockSolid MAX, Spruce, TeamDesign, and ThermoGrid. Over the years, we have built a program designed to fit the training needs of various experience levels, departments, and manager levels to help your company get the most out of its software investment. Below are just a few of the team members who will see great value in attending the user conference:

• Power users - Power users are those employees who use the software extensively and deeply understand its capabilities. They can benefit from attending our user conferences to learn about new features and best practices and to network with other power users to share tips and tricks.
• New users - New users can learn about the basics of the software and get help from more experienced users and ECI team members. They can also learn about new features and best practices.
• Executives - Executives and decision-makers can learn about new ways to use software to improve their business's efficiency and overall profitability. At the expo hall, they can engage with new software solutions specific to their industry that can give them a bigger competitive advantage.
• IT professionals - IT team members will have a unique opportunity to network with other IT professionals to share tips and tricks, learn about different ways to use software, and get support. They will also benefit from in-person software training to help improve their company's efficiency and productivity with their ECI software.
• Accounting professionals - Accounting pros can learn about new or untapped opportunities to improve accounting efficiency and accuracy. They will also have many opportunities to network with other accounting professionals to learn from their experiences, expertise, and tips on using the software.

Plan to dress in business casual attire during the day for your sessions and sports coats or business casual attire for our Welcome Reception and 25th Anniversary Celebration. Don't forget to wear your name badge to all conference events, meals, and sessions.

Yes, the Connect Customer Conference Event app will be released in the Fall and will be your indispensable guide to building your personalized schedule, navigating your way onsite, and finding information about the hotel, event announcements, meal locations, and more.

Absolutely! Our Connect Customer Conference is open to international travelers who abide by regional travel restrictions and guidelines.

Send all questions to conference@ecisolutions.com.

Click here to register now!

With your registration, you get:

• Admission to the General Session and Celebrity Keynote Speaker
• Industry-specific General Sessions and training sessions of your choice
• Access to the Vendor Expo, Tech Lab, and Customer Service Center
• Welcome Reception on Monday, November 11, 2024
• ECI 25th Anniversary Celebration on Tuesday, November 12, 2024
• Conference meals and breaks:
  • November 11 – Welcome Reception
  • November 12 – Breakfast, breaks, lunch, and ECI 25th Anniversary Celebration
  • November 13 – Breakfast and breaks

We have a few pricing options available for our customers, which vary based on how early they register and how many team members they bring with them. Here is what you need to know: 

• Early Bird Registration (May - July)
  • Individual: $1,299 per person
  • Group: (3+ team members): $1,149 per person

• Regular Registration (August - November) 
  • Individual: $1,549 per person
  • Group (3+ team members): $1,399 per person

• Pre-Conference Workshops
  • $399 per person

• Guest Rate (May - July) - No session attendance 
  • $399 per person

For more details, visit our Connect Registration Page. 

Lunch will be served as a part of the Pre-Conference Workshop that begins Monday morning.

Yes, we have invited all our vendors to participate. These vendors will be a cross-section of each industry, including manufacturing, building supply, home construction, office technology, distribution, ecommerce, credit card processing, and sales and business intelligence.If your company is interested in being part of our expo, download our Sponsorship Packages and reach out to our team.

Please contact the Connect Conference Events Team if you have any questions or need to make changes. We are available Monday through Friday from 9:00 a.m. to 5:00 p.m. (CT) by phone at +1 (972) 661-6413 or by email at info@ecieventteam.com.

Cancellations received on or before Friday, September 27, will receive a 50% refund. However, you may substitute your registration for someone else. If you have any questions or want to make a substitution, please contact us at info@ecieventteam.com. All cancellations or substitutions must be received in writing. You will be responsible for canceling or substituting your hotel reservation at The Gaylord Texan Resort.

No way! We have a lot of industry trend topics planned for you, as well as general business resource sessions. Some examples of these sessions include: 

• Automation and AI
• Data security
• Avoiding legal issues for SMBs
• Building a culture of trust
• Change... Getting your team to adopt the new way
• Attracting more leads
• Enhancing the customer experience
• ... much, much more!

We have created web pages specific to each industry that we serve. Click on the industry that matches yours to see some of the most anticipated sessions for you as well as the full session list: 

• Building Suppliers
• Business Supply Dealers
• Manufacturing
• Office Technology
• Residential Construction

Check out our Sponsor page to learn more about the various packages we are offering and how to sign up!

Yes! We have worked with the Gaylord Texan, United Airlines, and Avis to get discounts for all our customers attending the event. Here is what you need to know: 

Hotel Accommodations with Gaylord Texan: 

• Booking Online: Visit our ECI Hotel page and select which days you need a room to get our discounted group rate

Flights with United Airlines: 

• Booking Online: Visit United.com/meetingtravel and enter the offer code ZPME139162 when searching for available flights. 
• Booking via Phone: Call United Meetings at 800-426-1122 and give them the following information.
  • Agreement code: 139162
  • Z code: 139162

Car Rental with Avis: 

• Booking Online: Visit www.avis.com and enter AWD# K080200 when placing your registration
• Booking via Phone: Call Avis at 1-800-331-1600 and refer to AWD# K080200​

For more details about travel for this event, visit our Connect Travel Page. 

Gaylord Texan Resort is six miles from DFW International Airport and 21 miles from Dallas Love Field Airport.

Bag check is only available for Conference attendees on Wednesday, November 13th. It is located on the Convention Center Level 3. Hours are 7:00 a.m.–4:00 p.m. If you need to check your bag any other day, please see the bellmen in the hotel lobby. For lost and found items, see the hotel Front Desk located in the Lobby.

The average high temperature in mid-November is 69°F/20.5°C, and the average low temperature is 51°F/10.5°C. They say if you don’t like the weather in Texas, wait a few minutes, and it will change, so be sure to check the forecast before packing and plan for a light sweater, just in case.

The resort is cashless and accepts credit cards only, including at the front desk, food and beverage locations, retail, special events, parking, etc. Guests can convert their cash into $20 - $500 gift cards at Cash-To-Card kiosks located next to the hotel Bell Stand or across from Old Hickory restaurant.