Meet The Team: Josh McHugh-Cullen, Regional Sales Executive, Field Service

Meet Josh McHugh-Cullen of Field Service!

This month, we shine the spotlight on Josh McHugh Cullen, our Regional Sales Executive for APAC to learn about his experience and valuable insights in the Field Service industry.

ECI: Tell us a bit about your background and the path that led to your current role.

I’ve actually grown up around the managed print industry! My mum has spent most of her working life at the one managed print company (although it’s gone through a fair few name changes!) where she looks after a lot of the back end environment and her partner has been a sales manager for various managed print teams for the last 20+ years. While I was at University, I worked part time in the billing department for Upstream Print Solutions as it was known. And then became a sales cadet once I’d finished my degree at Sharp.
Fast forward nearly 10 years from there and I’ve worked across 3 different companies all in a sales capacity from a commercial account space, and then made the jump to ECI! I think my experience working for companies that would benefit from the use of e-automate made my uptake of product knowledge a little quicker than it may have otherwise been, and being able to relate how the software works back to real life situations has definitely been a positive.

ECI: What and where did you study?

I completed a bachelor’s degree in commerce, majoring in Marketing & Finance at Deakin University. When in my final year, I anticipated moving into a marketing career and one of my favourite lecturers gave me a bit of advice that changed the course of my working career. He told me that to look like a great candidate to a prospective employer in the marketing space, I should get some direct sales experience as marketing is effectively selling on a broader scale. I knew where I could get that experience so joined Sharp as I mentioned above as a sales cadet and never looked back.

ECI: Describe your role in 50 words or less.

To look after our existing customers and make sure they’re equipped with the tools they need to make e-automate as successful and efficient as possible for their continued growth, while also introducing the platform to new prospective clients and helping them to streamline their existing processes and improve their bottom line.

ECI: What's the biggest challenge you faced when shifting to selling software?

That’s an interesting question! I think the biggest difference between my previous roles and moving into this one has been taking a wider view of a customer’s environment and understanding how our solution affects every department within a company. It’s vital to understand the daily challenges that each department faces and how these interconnect throughout a business. Each department is looking to achieve a different result when you work with them and the benefits we can provide in each area allows for a compounding increase to productivity. It reminds me of the saying ‘the whole is greater than the sum of its parts’, and how we can be part of the synergy that allows teams to accomplish more when they work together.

ECI: What does your day to day look like?

Most of the time, my day is split between working with our customers to make sure everything is running as smoothly as possible, reaching out to new businesses to introduce them to what’s possible with e-automate, and working with our product development team to make sure we’re always adapting and improving our offering, especially to the unique requirements of the Australian & New Zealand market.

ECI: What do you enjoy doing when you're not at work?

I turned 30 a few years back and basically caught the golf bug! Although I’d like to be better than I am. Besides playing most Sundays, I spend most of my time outside of work with my wife Laura and our fur baby cat Ralph. Whether that be at home watching a movie or getting out into nature and going camping or exploring.

To learn more about ECI industry leaders check out our corporate blog here.