What's New With MobileTech?

MobileTech user Saulisbury Business Machines exemplifies the struggles faced by many service companies. Before moving to MobileTech, their technicians relied on a cumbersome and limited application which only was supported outdated browsers, making data entry in the field slow and error-prone. Crucial information was often missing, leading to delays in closing calls and inaccurate inventory control.

MobileTech to the rescue!

MobileTech addresses these frustrations head-on. Seamlessly integrated with e-automate ERP software, MobileTech empowers technicians with real-time access to customer data, anytime, anywhere. Here's how MobileTech streamlines service calls:

• Effortless call management: Technicians can create, view, and update service calls directly from their mobile devices. Gone are the days of clunky browser interfaces and delayed updates.
• Seamless dispatching: Service managers use MobileTech’s Dispatch Portal to dispatch technicians and monitor their progress in real-time. No thrid party dispatching software is needed. Dispatchers have everything they need to assign the right technician to the right job, with the necessary information readily available.
• Complete call closure: You can ensure all crucial details are captured before a service call can be closed. This eliminates the need for follow-up calls and data entry by dispatchers, saving valuable time and reducing errors.
• Inventory management: It integrates with inventory control systems, allowing technicians to view real-time stock levels and use only authorised parts. This minimises waste and ensures accurate cost tracking.
• Improved customer service: Faster call completion translates to quicker issue resolution for customers. Additionally, technicians can capture customer signatures on-site for electronic invoicing, further enhancing the customer experience.