ECI And CEO Juice At IT Nation 2024

Gary Lavin (GL): The current landscape is evolving quickly. We’ve all seen the effects of hybrid work environments and digital transformation take hold. Equipment sales are flat, page volumes are decreasing, and more technology providers are diversifying their offerings to build new revenue streams. Combining printer management with managed services has become a winning formula. Seven of the ten largest managed service providers worldwide are copier dealers in the USA. They have the sales formula down and have brought marketing in-house. Most importantly, they’re running e-automate integrated into all the tools they need. Our collaboration with ECI is timely, providing an integration that positions office technology providers for change.

Anna Grubb (AG): Exactly. Many businesses are expanding beyond traditional printer management into managed IT services, driven by a growing need for network management, cybersecurity, and cloud solutions. At last year’s IT Nation, many e-automate users told us they were actively expanding into managed IT services to boost their recurring revenue from existing customers. The successful players in this segment are actively pursuing diversification, and our collaboration with CEO Juice helps them capture new revenue without overhauling their existing infrastructure.

AG: ECI’s strength lies in our deep industry expertise and a robust product offering, specifically in office equipment and printer fleet management. For over 20 years, we have helped service providers automate meter collection, supply ordering, billing, and even technician dispatch. We’ve grown with the industry and continue to help office technology providers with the demands of the modern customer, everything from SLA attainment to modern ecommerce storefronts.

GL: The only way to rapidly scale and keep a business profitable is to automate it. Providers looking to scale and become serious players in the new combined print/IT industry need this business intelligence level to reduce risks and grow their service catalog.

GL: Evaluate your current capabilities and identify where automation could reduce manual work. With the right tools, you can expand your services, attract new business, and increase recurring customer revenue without adding significant complexity or new resources. Today's three big areas that require a lot of manual labor but can be almost fully automated are the equipment order process, accounts receivable, and auto-toner replenishment (ATR). Chat with us on how we can help.

AG: Don’t underestimate competitive pressure. More office equipment dealers are moving into managed IT services, and a slow reaction can put you at risk. Diversify your offerings before they do. Using CEO Juice and e-automate, you don’t need to invest heavily into new infrastructure or skill sets to provide new services, and you can quickly start selling more services to your existing client base.

As the demand for combined IT and print management grows, office technology service providers must adapt to remain competitive. With CEO Juice and e-automate, ECI offers a powerful, integrated solution that helps office technology providers easily manage their entire client base. Automation is essential for scalability, and starting with the right tools, even as a small provider, positions you for growth. If you’re ready to simplify your operations and build for the future, stop by our booth at IT Nation to learn more.