ECI Enhances Acsellerate CRM Analytics and Dashboards Capabilities

New dashboards will provide sales teams with deep business intelligence and data visualization

ECI Software Solutions, a leader in cloud-based business management solutions, today announced that enhanced dashboards capabilities are now included within its Acsellerate® Customer Relationship Management (CRM) software. The new Activity Dashboards will offer business owners and sales managers access to critical CRM intelligence so they can more effectively and efficiently make decisions to improve business outcomes.

An industry-leading integrated sales intelligence and CRM solution, Acsellerate puts business-critical information at the customer’s fingertips. The platform is purpose-built for small and medium-sized dealers in the office equipment, office products and contract furniture industries. Sales leaders and representatives can use the Activity Dashboards to visualize mission-critical data, such as:

• Sales Key Performance Indicators (KPIs)—enhanced CRM metrics will help sales leaders and professionals manage their activity levels and quickly drive organizational alignment, focus and performance
• Lead Management—at-a-glance visualizations of leads will enable sales managers to reassign those that aren’t moving forward to drive improved results in prospecting and new customer acquisition
• Sales Team Productivity—managers will receive dashboards for each sales representative to visualize team productivity and provide coaching for performance improvement
• Overdue Tasks—managers can improve efficiencies by quickly reviewing overdue tasks and ensuring team members are following up in a timely manner

"The addition of Activity Dashboards within Acsellerate provides our customers with a new, revolutionary level of business insight," said Brian Bowerfind, ECI Distribution Division President. "With these enhanced analytics capabilities, busy sales leads and teams can easily visualize key metrics, evaluate their activities and be proactively directed to actionable insights to improve their performance across the board."

Activity Dashboards are built on the power of ECI’s cloud-based analytics and data visualization platform, Cognytics™, which was announced in August 2019. The capabilities are currently included within ECI’s DDMS®, DDMSPLUS®, Red Falcon®, TeamDesign® and Britannia® ERP solutions, and integrated with e-automate®, Horizon® and Progress®, making them immediately accessible to more than 2,200 ECI customers worldwide.

To learn more about Acsellerate or to request a demo, please visit: www.ecisolutions.com/business-applications/acsellerate.

About ECI

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, service management, building supply, office technology, and wholesale/retail distribution industries, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency, and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps, and payment processing. With more than 30 years of industry leadership, ECI is trusted by 24,000 customers in more than 80 countries globally. Headquartered in Westlake, Texas, it has offices in the US, Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway, and Australia. For more information, visit www.ECIsolutions.com.

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