MobileTech
BOOST TECHNICIAN PRODUCTIVITY AND CUSTOMER SATISFACTION
Get more from your service team with MobileTech
Keep your technicians, dispatch, and service managers connected and working from the same place with real-time job information. Even when working remotely, your technicians stay plugged into e-automate for end-to-end management of their service calls.
Deliver exceptional service with MobileTech
Service productivity will skyrocket when your remote technicians use MobileTech to manage their service calls, check inventory, communicate with other techs, and capture customer signatures. GPS coordinates help identify technician availability, reduce response times, and increase customer satisfaction.
Always know where your techs are
Real-time geolocation helps dispatchers see where technicians are and where the jobs are, for easier route planning and call-reassignment. MobileTech helps your dispatchers achieve reliable daily activity forecasts and consistently maintain SLAs.
Optimise routing
We can't control rising fuel costs, but we can optimise fuel usage. Analyse technician route history to identify long dispatch times and inefficient routes and reveal strategies for more efficient dispatching and routing.
Fully manage service calls in the field
Technicians can fully manage service calls from anywhere. With real-time e-automate integration, customer information, equipment service history, and documentation can be received or updated. And with customer signature capture, invoices are automatically generated, reducing back-office admin work.
Quickly access parts and inventory
Easily add whichever parts were used on the service call to the work order, search your global inventory to locate the part you need, request parts, or arrange for on-field transfers. All parts and inventory movements are tracked in real-time within e-automate for accurate and centralised inventory management.
Easy schedule management
Technicians can quickly clock in and out of activities for straightforward timecard management. Search for schedule gaps to add new activities or auto-fill time gaps with administrative activities or training. Time tracking is available for reporting within e-automate for KPI tracking.
Work offline
When you find yourself in a spot where the network drops, MobileTech keeps working offline, recording all your job activity and allowing you to complete the service call offline. When connectivity is restored, MobileTech will synchronise the service data automatically, so there's no need to re-enter information or return to the ticket when you are back online.
"...it probably saves our team at least 15 to 30 minutes a day. That’s wonderful!"
-Steve Phillips, Service Manager, Saulisbury Business Machines
Everything your service team needs
Native Mobile App
Available for iOS and Android mobile devices
Easy routing
Improve response times with one-click route creation with Google Maps, Apple Maps, or Waze.
Live GPS tracking
Improve dispatching with real-time visibility into technician location and route analytics.
Customised Views
Sort and filter calls to view scheduled, dispatched, or completed calls. Search calls using any phrase, tech name, or number.
Quick Inventory Visibility
Finish jobs faster. Locate parts from your global inventory, enable in-field transfers, and automate parts requests.
Automatic invoicing
Reduce accounting processes by capturing customer signatures on-site for automatic invoice generation.
MobileTech Resources
5 Inventory Management Pitfalls To Avoid
Find out how an ERP can streamline inventory management and help you combat the hidden inventory costs hurting your business.
MobileTech Reimagined: What's New and What's Next
Join Anna Grubb, Global VP of Sales and Bill Masur, Director of Product Management as they discuss what's new and what's…