Printanista Managed Print Service Software

Operating system support is never a limitation to using the Printanista DCA. The DCA can be installed directly onto Windows, Mac, Linux, and Raspberry Pi. But additionally, Printanista's DCA is available exclusively on AR Data's relay box, providing an easy plug-and-play DCA for managed print services that is self-recovering and eliminates non-reporting due to power outages, network disruption, or human error.

Printanista’s DCA is a service that runs in the background and performs audits and exports on predefined schedules of your choosing. New devices added to the environments you monitor are discovered automatically, and support for new model features (such as unique meters, supply levels, and device alerts) is applied automatically without the need to service your DCA's or intervene with any kind of manual support.

Data security is a top priority at ECI. Printanista and the DCA do not process, monitor, or manage any personal records, nor do they collect, house, or transmit any information regarding the content of print jobs. ECI has a structured and comprehensive GDPR compliance program that includes training of ECI staff, audit and risk assessment across the business, policies and procedures, governance, and ongoing compliance initiatives. Reach out to your ECI account manager for more details about ECI data security policies.

Printanista's Remote Device Link (RDL) enhances MPS monitoring by giving you direct access to the embedded web server of office equipment devices at your customer sites—without requiring on-site assistance. With RDL, you can remotely diagnose and troubleshoot device conditions in real time, eliminating the need to dispatch a technician while minimizing disruptions for your customers.

This advanced capability streamlines managed print service operations by reducing service costs, improving response times, and ensuring devices remain operational with minimal intervention. By leveraging Printanista’s RDL, your team gains greater control over fleet management, enhances customer satisfaction, and optimizes device performance—all while keeping your service operations efficient and cost-effective.

No other device management provider tracks as many devices from as many different vendors as we do. Every day, our DCAs track tens of millions of devices all over the world. Printanista is continuously updating its model definition server with support for new models, new alert types, and new meter support, ensuring the data collected from your fleet is allowing you to bill accurately, provide just-in-time toner replenishment, and proactive service.

Printanista is easy to adopt, and we offer a number of pathways from your system to Printanista so that you can get up and running as quickly as possible. Depending on which system you currently use, your migration path will vary, but we have a number of automated tools to move data from your current system to Printanista and a team of industry specialists that can help with planning and executing your transition. In most cases, your existing DCAs will either be entirely supported or can be easily upgraded to the current ECI DCA without any site visits or customer involvement. If you are using any of the industry's leading device management solutions, we have a migration path for you.

Smaller office technology dealers often assume that an advanced MPS monitoring application is beyond their needs—but that’s an outdated notion. Printanista is both accessible and cost-effective, especially with the affordability of cloud hosting through ECI. More than ever, smaller MPS providers are leveraging Printanista to streamline office asset management, automate workflows, and enhance business performance, ultimately driving growth and profitability.

No two managed print service customers are alike, which is why our account managers take a tailored approach to understanding your unique needs. We evaluate your MPS monitoring requirements and recommend the ideal training and support solutions to empower your team. Whether you prefer regular check-in calls, interactive virtual training, self-paced recorded sessions, or in-depth on-site consultations, we offer a flexible range of training options to suit your business. Our goal is to ensure your team can efficiently manage and optimize your managed print services processes, leveraging the full capabilities of our MPS monitoring solution for improved productivity and streamlined operations.

The real question is—why haven’t you? A cloud-based solution is the most cost-effective, flexible, and scalable way to manage essential business functions, including MPS monitoring, office equipment tracking, and managed print service workflows. With no upfront hardware investment, no ongoing maintenance requirements, and seamless scalability, you and your team can access real-time data anytime, anywhere.

By shifting to the cloud, you eliminate the burdens of manual asset tracking and outdated software management, ensuring greater efficiency, reduced costs, and a more agile business model. Whether you're monitoring print devices, optimizing supply fulfillment, or streamlining service operations, a cloud-based approach future-proofs your business, helping you stay competitive without the typical technology headaches.

ECI is deeply embedded in the office equipment industry, forging strategic alliances with leading vendors to ensure seamless integration with the applications your team relies on daily. Whether it’s tracking and billing unique meters after a new model launch, automating toner purchases directly with your vendors, or generating reports on sustainability goals, our solutions are designed to optimize your managed print service operations.

With secure connectivity and automation capabilities, our platform eliminates manual tasks and reduces human errors, allowing your MPS monitoring system to securely exchange information effortlessly and operate more efficiently. By leveraging our deep industry relationships, we help your business streamline workflows, improve accuracy, and keep your managed print service program running on autopilot—so you can focus on growth and customer satisfaction.