Big Ideas for Small Businesses

Innovation within Customer Experience and Cloud Solutions: Exclusive Interview from ECI Connect

Explore expert insights from ECI Connect 2024, where industry leaders discussed innovations in customer experience, cloud solutions, and ERP tools for the imaging channel...

What's New With MobileTech?

Struggling with managing technicians, parts inventory, and service calls? MobileTech, the mobile app for e-automate dispatchers and technicians, streamlines operations and...

Meet the Team: Jason Pooley, eCommerce Consultant

Demystifying B2B Ecommerce: Everything You Need to Know

Explore the world of B2B Ecommerce and learn how to overcome challenges. Implement effective solutions, and stay ahead of the latest ecommerce trends. For CEOs looking for...

Use This Simple Model to Resolve Common Customer Service Complaints

Demanding customer expectations, human error, and continuous change make it a challenge to maintain consistently high customer service standards.

Tips for Boosting Customer Service and Your Bottom Line

Let’s discuss the role of customer service in driving business success. Read on to explore practical strategies like loyalty programs, & personalized support.

5 “Hats” the CRM Champion Must Wear in Your Organization

In this post, we’ll discuss 5 crucial CRM roles that ensure success. These range from bridging internal teams & vendors, to analyzing workflow & data.

Why You Need a CRM Champion

Customer Relationship Management (CRM) is not about technology, it is about people and processes. A CRM solution offers tremendous opportunities for businesses to build...

Keys to Customer Loyalty

Many businesses speak about the importance of customer service, but in practice, creating true loyalty often takes a back seat to gaining new customers.

Enable Customer Service and Field Support with Mobile CRM Tools

The expected level of customer experience (CX) a visitor to your store or business has today is vastly higher than what it was just three years ago.

4 Reasons Why Your Business Needs CRM

Customer Relationship Management, or CRM, is vital to the success of every small and medium sized business. According to data from leading industry sources, 2018 is (again)...

Build Customer Relationships with Superior Online Service

Whether your business has an ecommerce site or services clients through an online presence, today’s digital customer service standards favor businesses that exceed...