Big Ideas for Small Businesses

How to Properly Nurture Your Sales Leads

“Lead nurturing,” or developing of valuable new leads into customers is central to the success of every SMB.

The Psychology of Selling: 5 Ways to Train Your Brain to Be Positive and Productive.

One of the biggest contributors to your long-term success in sales is belief in your own capabilities. You need the ability to quickly reframe your thinking after a series...

5 Ways to Improve Contract Management with Solution Selling

Maintenance and service contracts are the bread and butter for any managed service provider. Embracing solution selling gives you the information you need to build smart,...

Time Flies at ECI: Celebrating 20 Years

Ron Books, looks back on 20 years of ECI growth.

Living the Code: The ECI Everyday Hero Award

14 Reasons Prospecting Data Can Fail

As a distribution, manufacturing, or construction business, you have probably been contacted more than once by an information provider promising lists for greater insight...

Credit Card Fraud: How to Safeguard Your Business

A few weeks ago, one of our customers Joe called. He was so excited to receive his biggest order in months! He processed the order and then some red flags started popping up.

SMB Marketing Best Practices: Easy Reading Is Key to Email Success

Love it or hate it, email continues to be a strong contender in the modern digital marketing landscape. Recent studies have shown that email marketing drives $44 for every...

How to Build an Onboarding Plan for New Customers

Crafting Your Managed Print Services Value Proposition

The market for managed print services is a competitive one and businesses looking to secure a larger share of the market need to find ways to differentiate their offerings...

Measuring Managed Print Services (MPS) Success: 5 KPIs to Track

See what ECI recommends you keep track of and optimize for MPS program

Top 5 Benefits of Managed Print Services (MPS) for End Users