Why You Need a CRM Champion

Customer Relationship Management (CRM) is not about technology, it is about people and processes. A CRM solution offers tremendous opportunities for businesses to build...

Credit Card Fraud: How to Safeguard Your Business

A few weeks ago, one of our customers Joe called. He was so excited to receive his biggest order in months! He processed the order and then some red flags started popping up.

Cloud Benefits for SMBs: Spotlight on Ransomware

Since our last chat about cloud benefits and the threat of ransomware, we have seen increased incidents with our on-premise customers and the industry in general.

SMB Marketing Best Practices: Easy Reading Is Key to Email Success

Love it or hate it, email continues to be a strong contender in the modern digital marketing landscape. Recent studies have shown that email marketing drives $44 for every...

How to Build an Onboarding Plan for New Customers

Measuring Managed Print Services (MPS) Success: 5 KPIs to Track

See what ECI recommends you keep track of and optimize for MPS program

Top 5 Benefits of Managed Print Services (MPS) for End Users

Diffusing the Bomb: Understanding Anger

After 20 years in customer support, I think it's safe to say that I have seen my share of angry customers. Though there are different levels of anger and varying displays...

Creating Your Buyer Personas

Understanding who we’re speaking to and what their goals and pain points are is the first step to crafting a marketing messages that engage audiences.

2019 SMB Mobile and Digital Technology Trends

The last few years have proven that mobile is not a fad or trend, but here to stay. As people have been increasingly willing to adopt mobile applications into their daily...

Are You Really Selling Your Products to the Correct Buyer?

Many of ECI’s customers—manufacturing, distribution, field services, and building and construction businesses—were a part of the great modern industry infrastructure and...

3 barriers to cloud adoption for SMBs and why they shouldn’t matter

It’s no secret that cloud technology has been leading the movement towards digital transformation. In fact, a recent survey found that 83 percent of enterprise workloads...