Complete product suite for office technology businesses
End-to-end solutions for modern office technology businesses
With more than 20 years of industry expertise, ECI has curated a suite of solutions to monitor and manage today’s modern office technology businesses. Office technology providers rely on ECI solutions to improve productivity, profitability, and overall operational efficiency.
Solutions tailor-made for small and medium office technology businesses
End-to-end business oversight
Gain insight into all areas of business performance. Identify bottlenecks, inefficient processes, and risks, for informed decision-making.
Automation that reduces work
Reduce recurring manual processes. Work leaner, reduce errors, and focus on the big picture, by automating time-consuming tasks.
Enhanced workflows
Reduce the need to micromanage processes and reduce paperwork and double-entry with seamless task transitions that propel productivity.
Profitability insights
Analyse your true contract costs to the individual assets you manage, so you can pivot before cost changes affect profitability.
Increase customer loyalty
Optimised workflows and increased efficiencies will lead to a greater focus on your customer’s needs - and they’ll notice.
Centralised data collection
Gain insight into job profitability and business revenue, and track expenses with accurate reports for informed decision-making.
Centralised data collection
Leave the infrastructure and IT planning to us. Our cloud services expertise gets you up and running securely and pain-free.
Integrate your systems
Improve collaboration with your staff and streamline workflows through integrations with your other leading industry solutions.
Win more business
Customer support tools, improved response times, and increased customer engagement will make you a competitive force in your market.
Driving innovation through strategic alliance
By collaborating with fellow industry leaders, we offer robust integrations for a seamlessly integrated business. These ongoing relationships provide innovation that amplifies our solutions and provide unparalleled capabilities to drive your success.
Work with an industry leader
Through strategic acquisitions of cutting-edge technology and top-tier talent, we have assembled a powerhouse offering unparalleled, integrated products. This has helped us to become the industry thought leader when it come to driving industry standards in ERP and remote device monitoring.
ERP Takes the Guesswork out of Business Decisions
Do you know all your business inefficiencies?
ECI Office Technology Product Suite
| ECI Office Technology Product Suite | e-automate | Printanista | MobileTech |
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| End-to-end business management software |
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| Service management |
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| Contract management |
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| Inventory & purchasing |
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| Remote fleet monitoring |
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| Service tech mobile app |
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| View Product | View Product | View Product |
Office Technology Report: How to Harness Automation
This report explores the benefits of automated business management tools like ERP software, for leaders in the Managed Print Services (MPS) market. Gain insights from three office technology experts with over 70 years of combined experience, as they discuss the market's future, their experiences with automation, and tips for implementing business management software in a growing MPS business.
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Office Technology Solution FAQs
What software solutions are most used by office technology businesses?
Office technology businesses use software to help monitor, manage, and support their customers. The following systems are most critical:
- Customer relationship management software to manage customer interactions, sales leads, and service requests.
- Inventory management software to manage product, parts, and supplies inventory, and related accessories, to ensure appropriate stock levels.
- Service management Software for scheduling maintenance, repairs, and customer service requests.Quoting and proposal software to create and send customer quotes and proposals.
- Remote monitoring and management software and print management software that gather data from remote assets to collect usage data, detect issues, and monitor supply levels.
- Field Service contract management software to track asset warranties, field service contracts, and related agreements.Reporting and analytics software to gain insight into profitability, inventory levels, and business health.
- Mobile apps that help remote technicians access information, manage field workforce and provide on-site support.
- Accounting and financial systems to manages finances, expenses, and invoicing
- Inventory tracking and barcode scanning to streamline inventory management and order processing.
Is my business too small for fully integrated office technology solutions?
Smaller businesses can reap unique rewards by implementing end-to-end business management. While growing your business, you can enjoy improved job workflows, shorter response times, and increased productivity without having to add staff. And the data analytics can help you make revenue-strengthening decisions.
Additionally, a cloud-based software solution delivers flexibility, security, and low cost of entry for small businesses.
How long does it take to implement an end-to-end office technology solution?
Implementation times can vary depending on the complexity of the software, and the size and needs of the business. Typically, it takes a few weeks to a few months to fully implement and configure software solutions for your business.
Our Ultimate Guide to Finding the Right Business Management Software helps to reveal all the considerations involved in taking this step.
Will business management software work with any of my existing software applications?
Yes. Software solutions for office technology businesses typically offer integration capabilities to deliver seamless workflows for common processes and enhance overall efficiency. To prevent manual tasks and double entry, look for a solution that has vast support for integrations with leading industry solution providers.
How can I be sure my data is safe and secure?
Small and medium size businesses rely on cloud computing for security, and for good reason. The effort and cost to prioritise data security and adopt measures to protect sensitive information can be barrier for many companies. With cloud solutions you are automatically entitled to data encryption, user authentication, regular backups, and adherence to industry-standard security protocols without any additional investment.
That is why it is crucial to choose reputable software providers that prioritise data security, have robust security measures in place, and employ dedicate cloud experts to uphold strong security standards.
How can office technology software improve customer satisfaction?
With a fully integrated office technology solution, managing customer interactions is much easier, and leads to faster response and resolution times. Automated processes collect remote asset data, identify error triggers, and spawn service tickets faster than a customer can call to report a service issue. Your ability to speed service calls and exceed customer expectations will lead to greater customer retention.
Increase profits and grow your office technology business
Connect with our seasoned team of industry experts, to find out how you can take your business to the next level.