Total business management for office equipment dealers
Gain visibility into your entire business and boost contract profitability by using e-automate—designed for office technology businesses.
Ensure contract profitability
Understand the profitability of each copier and print device under contract. By bringing all areas of your business into one contract management software, you will gain the visibility needed to identify areas of improvement for customer service, contract management, and much more.
Stop jumping between software systems
Eliminate the need to manage data between different software systems that do not talk to each other. Using e-automate, you get one platform to handle your specific office technology needs like accounting, contract management, inventory, purchasing, and service. As a leader in the industry for over 20 years, e-automate will simplify how you run your business with built-in functionality and valuable integrations.
Maintain profitability across all devices
Make strong, reliable data-driven decisions. By keeping all your information in one location, you can gain great visibility into the business —from service calls to individual device profitability —while increasing efficiency and reducing costs.
Keep your techs and inventory in sync
- Automate processes across your warehouses and technician trucks in the field
- Centralize your inventory management information
- Easily generate auto-transfer replenishment for your techs, based on prior usage
Save time, money, and worry, with our cloud ERP
- Securely access your system from anywhere, at any time.
- Eliminate the distraction of IT burden to focus on business growth
- Regain confidence that your data is always secure
- Eliminate the need for software or hardware updates
Gain greater visibility into your organisation
Common questions from Managed Print Service providers
Is my business too small for e-automate?
Small office technology dealers who assume e-automate is too complex for their small business, may have an outdated notion of ERP. The cost of implementing an ERP has become easily attainable, especially with the benefits of affordable cloud hosting. More than ever, smaller businesses are turning towards cloud ERP systems to increase efficiency, automate processes, and improve their overall business performance to drive growth.
Will e-automate help me track profitability of my contracts?
Contract management is our speciality! Contract profitability reports allow you to analyze not only your accounts' profitability but also every device's profitability. E-automate considers all contract costs, including device, supplies, labor, travel, and miscellaneous charges, and compares it to the device revenue, so you can track your margin to find and resolve profitability issues early.
Why would I choose e-automate instead of just a basic system for tracking asset details?
A basic ERP system will probably help with finance, inventory, and customer management. But a basic ERP cannot provide the specific process improvements and integrations to accelerate growth. E-automate has integrations with key industry vendors to simplify your daily tasks. ECI is the leader in reducing the daily pains of office equipment dealers around the world.
Will e-automate simplify my purchase order processes?
Absolutely! PO Processor is a module of e-automate that provides integration with over 50 supplies vendors, allowing you to easily look up item costs, submit POs directly to your vendor, receive a speedy acknowledgment, reduce manual and repetitive input, and eliminate the need to print, fax/email, or file your purchase orders. This greatly reduces the time and effort it takes to manage your order process.
Will e-automate integrate with my remote fleet management software, so it can collect asset details, such as meter reads?
By using e-automate's robust APIs, you can import meter data from several different sources. But for true automation of meter collection, supply fulfillment, and service ticket creation, we recommend using Printanista for your fleet management. This is because the native integration between Printanista and e-automate provides unmatched automation and streamlining of your managed print services program.
Why would I move my critical business processes to a cloud-based solution?
The question is why HAVEN’T you? A cloud service is the most cost-effective and flexible entryway to implement an ERP for your business. With no upfront investment or ongoing maintenance requirements, and 100% scalability, you and your team can access your real-time data at any time, regardless of your location. Set your business on the path to profitability, without any of the usual technology growing pains.
How long will it take to onboard all my staff?
No two customers are alike, so your account manager can help evaluate your needs and suggest the training support to best suit your team. Whether it’s regular calls, virtual training, self-paced recorded training, or on-site consultation, ECI can provide training delivery to ensure your team is up and running quickly.
Can remote service technicians access e-automate information on their mobile device?
MobileTech is a native mobile app that keeps service technicians directly connected to e-automate through their Android or iOS mobile device. With MobileTech, service technicians can update their service tickets, see all asset details, and check inventory counts in real time.
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“...interactive dashboards far more intuitive and easy for the team to understand. Now, rather than having to manually collate key information, the team can simply log-in and view all of the required data”
“Through e-automate, we will continue to evolve our business to provide an edge in today’s competitive market.”
“We knew that implementing a new piece of software would take some getting used to, however, the benefits have been significant and the investment has certainly been worthwhile.”
“e-automate enables us to keep our techs more up to date and as a result, they are able to complete more calls in a day”
“The time you save with e-automate is a primary benefit. Employees are more productive because they no longer have to perform manual jobs.”
Get your systems and processes on the same page
Don't waste any more time or money on disconnected or generic software, and unnecessary manual processes. Find out how.