e-automate: Support You Can Rely On
At ECI, we recognise that the true value of an ERP system lies in the quality of support it receives. That's why we're dedicated to offering unparalleled service through our team of industry experts who thoroughly understand your business needs.
Deep knowledge, fast resolutions
of issues are resolved the same day, and 75% within 48 hours.
Customer Satisfaction score (CSAT).
years of average tenure between support teams.
What You Get
Industry expertise
Quality Support
Reduced Downtime
Our industry veteran support team, with an average of 13 years of experience, brings more than just technical expertise—they possess a deep understanding of the unique needs of the office tech industry. This extensive knowledge ensures quicker solutions, with 60% of issues resolved the same day, and a positive support experience, reflected in a 98.4% customer satisfaction score. Enjoy peace of mind and drive your business success with our dedicated support team.
The faces behind your success
We're proud of our exceptional support team and want you to meet the people behind the voices. In our employee biography videos, you'll get to know the experienced professionals dedicated to your success.
Get the most from your ERP
"At ECI, our team is dedicated to empowering your success. From supporting individual users to guiding the entire team, we're here to ensure you get the most out of your ERP system." - Ellie Mae Hunter
What dealers are saying
“We're impressed with the ongoing product development and support that came with ECI’s e-automate software.”