MobileTech
BOOST TECHNICIAN PRODUCTIVITY AND CUSTOMER SATISFACTION
Get more from your service team with MobileTech
Keep your technicians, despatch, and service managers connected and working from the same place with real-time job information. Even when remote, your technicians stay plugged into e-automate for end-to-end management of their service calls.
Deliver exceptional service with MobileTech
Service productivity will skyrocket when your remote technicians use MobileTech to manage their service calls, check inventory, communicate with other techs, and capture customer signatures. GPS coordinates help identify technician availability, reduce response times, and increase customer satisfaction.
Always know where your techs are
Real-time geolocation helps despatchers see where technicians are to where the jobs are, for easier route planning and call-reassignment. MobileTech helps your despatchers achieve reliable daily activity forecasts and consistently attain SLAs.
Optimise routing
We can't control rising fuel costs, but we can optimise fuel useage. Analyse technician route history to identify long despatch times and inefficient routes and reveal strategies for more efficient despatching and routing.
Fully manage service calls in the field
Technicians can fully manage service calls from anywhere. With real-time e-automate integration, customer information, equipment service history, and documentation can be received or updated. And with customer signature captures, invoices are automatically generated, reducing back-office admin work.
Quickly access parts and inventory
Easily add whatever parts were used on the service call to the work order, search your global inventory to locate the part you need, request parts, or arrange for on-field transfers. All parts and inventory movements are tracked in real-time within e-automate for accurate and centralised inventory management.
Easy schedule management
Technicians can quickly clock in and out of activities for straightforward timecard management. Search for schedule gaps to add new activities or auto-fill time gaps with administrative activities or training. Time tracking is available for reporting within e-automate for KPI tracking.
Work offline
When you find yourself in a spot where the network drops, MobileTech keeps working offline, recording all your job activity and allowing you to complete the service call offline. When connectivity is restored, MobileTech will synchronise the service data automatically, so there's no need to re-enter information or return to the ticket when you are back online.
"...it probably saves our team at least 15 to 30 minutes a day. That’s wonderful!"
-Steve Phillips, service manager, Saulisbury Business Machines
Everything your service team needs
Native Mobile App
Available for iOS and Android mobile devices
Easy routing
Improve response times with one-click route creation with Google Maps, Apple Maps, or Waze.
Live GPS tracking
Improve despatching with real-time visibility into technician location and route analytics.
Customized Views
Sort and filter calls to view scheduled, despatched, or completed calls. Search calls using any phrase, tech name, or number.
Quick Inventory Visibility
Finish jobs faster. Locate parts from your global inventory, enable in-field transfers, and automate parts requests.
Automatic invoicing
Reduce accounting processes by capturing customer signatures on-site for automatic invoice generation.
MobileTech Resources
Let our team of industry experts help.
Are you ready to take your service team to the next level?
Let's have a conversation about how MobileTech can help you meet SLA's and make customer service your key competitive differentiator.