e-automate : The Imaging Industry's Favourite ERP
Managed Print Service Software for Workplace Technology Providers
Gain control of your business with the ERP built for the unique and evolving demands of the office equipment industry. Streamline operations, boost contract margins, and manage every detail of your managed print services—from billing, to service, to supplies. E-automate is a powerful platform, tailor-made for your business.
The top ERP choice for office technology businesses
For over 20 years, we've helped office equipment dealers worldwide streamline business management. We help automate the management of meter billing, supplies orders, service delivery, and inventory management and then ensure that your operating costs are closely monitored and measured with insightful contract profitability reporting. We handle the details so you can focus on growing your business.
95% of Elite Dealers choose ECI
- e-automate is the ERP-of-choice for industry leaders
- ECI integrations drive dealer success with advanced automation
- ECI innovation helps business owners with their diversification goals
Optimise your MPS business with smart automation
- Leave manual double-work behind
- Put routine workflows on autopilot
- Automate tasks to streamline meter billing, service delivery, and supply orders
- Give your team more freedom to focus on new business initiatives
Guarantee profitable contracts
- Stop guessing. Be confident in the profitability of each and every imaging device under contract
- Gain visibility into what costs are eroding profit margins
- Make data-driven decisions that increase efficiencies, reduce costs, and boost your bottom line
Accurate and effortless supply shipments
- Tight integration with Printanista for accurate and timely supplies data
- Eliminate over-shipping and ensure all orders are based on real need
- Steer clear of rush shipments with the right supplies always arriving just in time
- Reduce manual efforts with fully-automated order workflows through your preferred vendors
Keep your techs and inventory in sync
- Automate processes across your warehouses and technician trucks in the field
- Centralise your inventory management information
- Easily generate auto-transfer replenishment for your techs, based on prior usage
Stop jumping between your different software systems
- Eliminate the multiple software tools that run your business
- Say goodbye to spreadsheets, mismatched data, and manual workarounds
- One platform, purpose-built for MPS optimisation
- Gain centralised insight into every department—on just one screen
Save time, money, and worry, with our cloud ERP
- Securely access your system from anywhere, at any time
- Eliminate the disruption of software and hardware maintenance
- Reallocate ongoing IT costs toward strategic growth
- Regain confidence that your data is always secure
Watch: gain greater visibility into your organisation
Success Stories: Real results from our customers
Bryan S Ryan, Dublin, Ireland
How one of the largest independent suppliers of managed print devices in Ireland improved performance through automation.
Active8, Newark, UK
How a managed print service company embraced the ever-evolving nature of the workplace and introduced alternative revenue streams.
Cardy, New Zealand
How e-automate facilitated a more streamlined way of working, helped drive revenue, and improved customer satisfaction.
Viatek, Melbourne, VIC, Australia
The company found better ways to engage its customers via an online portal with 24/7 access and broad capabilities.
Award Winning Products and Customer Support
TrustRadius Buyer's Choice Award
2025 Stevie Award: Customer Service Transformation
2025 Stevie Award: Front-Line Service Team
Bryan S Ryan Success Story
How one of the largest independent suppliers of managed print devices in Ireland improved performance through automation.
Your MPS Program Streamlined with Printanista and e-automate
Put your MPS program on autopilot with an unparalleled device monitoring and ERP integrated solution for your office tech…
End-to-End Service Call Automation Webinar
Discover the end-to-end service automation capability ECI's e-automate and Printanista solutions deliver.
“With a single, consolidated ERP system...data-led decision making is easy.”
“e-automate enables us to keep our techs more up to date and as a result, they are able to complete more calls in a day.”
“The time you save with e-automate is a primary benefit. Employees are more productive because they no longer have to perform manual jobs.”
Common questions from Managed Print Service providers
Is my business too small for e-automate?
Small office technology dealers who assume e-automate is too complex for their small business, may have an outdated notion of ERP. The cost of implementing an ERP has become easily attainable, especially with the benefits of affordable cloud hosting. More than ever, smaller businesses are turning towards cloud ERP systems to increase efficiency, automate processes, and improve their overall business performance to drive growth.
Will e-automate help me track profitability of my contracts?
Managing equipment contracts is our specialty! Contract Profitability reports allow you to analyse not only your accounts' profitability but also every device's profitability. E-automate considers all contract costs, including device, supplies, labor, travel, and miscellaneous charges, and compares it to the device revenue, so you can track your margin to find and resolve profitability issues early.
Why would I choose e-automate instead of just a basic system for tracking asset details?
A basic ERP system will probably help with finance, inventory, and customer management. But a basic ERP cannot deliver specific process improvements and integrations for your managed print services workflows. E-automate has integrations with key industry vendors to simplify your daily tasks. ECI is the leader in reducing the daily pains of office equipment dealers around the world.
Will e-automate simplify my purchase order processes?
Absolutely! PO Processor is a module of e-automate that provides integration with a growing list of the supplies vendors you use, allowing you to easily look up item costs, submit POs directly to your vendor, receive a speedy acknowledgment, reduce manual and repetitive input, and eliminate the need to print, fax/email, or file your purchase orders. This greatly reduces the time and effort it takes to manage your order process.
Will e-automate integrate with my remote fleet management software, so it can collect asset details, such as meter reads?
By using e-automate's robust APIs, you can import meter data from several different sources. But for true automation of meter collection, supply fulfillment, and service ticket creation, we recommend using Printanista for your fleet management. This is because the native integration between Printanista and e-automate provides unmatched automation and streamlining of your managed print services program.
Why would I move my critical business processes to a cloud-based solution?
The question is why HAVEN’T you? A cloud service is the most cost-effective and flexible entryway to implement an ERP for your business. With no upfront investment or ongoing maintenance requirements, and 100% scalability, you and your team can access your real-time data at any time, regardless of your location. Set your business on the path to profitability, without any of the usual technology growing pains.
How long will it take to onboard all my staff?
No two customers are alike, so your account manager can help evaluate your needs and suggest the training support to best suit your team. Whether it’s regular calls, virtual training, self-paced recorded training, or on-site consultation, ECI can provide training delivery to ensure your team is up and running quickly.
Can remote service technicians access e-automate information on their mobile device?
MobileTech is a native mobile app that keeps service technicians directly connected to e-automate through their Android or iOS mobile device. With MobileTech, service technicians can update their service tickets, see all asset details, and check inventory counts in real time.
Think your business is too small for ERP? Think again!
From lean teams to large operations, e-automate powers efficiency and growth. Let us show you how.