Printanista Managed Print Service Software

Operating system compatibility is never a limitation when using the Printanista DCA. It can be installed directly on Windows, macOS, Linux, and Raspberry Pi. Additionally, Printanista’s DCA is available exclusively on AR Data’s relay box, providing a simple, plug-and-play solution for managed print service providers. This self-recovering system ensures continuous MPS monitoring, preventing data loss due to power cuts, network disruptions, or human error.

Printanista’s DCA runs in the background as a fully automated service, performing audits and data exports according to your predefined schedules. Any new devices added to your monitored environments are detected automatically, and support for new model features—including unique meters, supply levels, and device alerts—is updated seamlessly. This eliminates the need for manual intervention, ensuring effortless office equipment management and uninterrupted MPS monitoring.

At ECI, data security is paramount. Printanista and the DCA do not process, monitor, or manage any personal data, nor do they collect, store, or transmit any information about print job content. ECI operates a structured GDPR compliance programme, which includes employee training, risk assessments, internal audits, and robust governance policies. If you require further details on our data security measures, please contact your ECI account manager.

Yes. Printanista’s Remote Device Link (RDL) enhances MPS monitoring by giving you direct access to the embedded web server of office equipment at your customer sites—without requiring on-site visits. With RDL, you can remotely diagnose and resolve device issues in real-time, reducing the need for engineer call-outs and minimising disruptions for your customers.

This advanced capability streamlines managed print service operations by cutting service costs, improving response times, and ensuring devices remain operational with minimal downtime. By leveraging Printanista’s RDL, your team gains greater control over fleet management, enhances customer satisfaction, and improves overall service efficiency.

No other MPS monitoring provider tracks as many devices from as many manufacturers as we do. Our DCAs collect data from tens of millions of print devices worldwide every day. Printanista continuously updates its model definition server with support for new devices, alert types, and meter reporting, ensuring the accuracy of your billing, supply fulfillment, and proactive maintenance services.

Printanista is designed for seamless adoption. We offer multiple migration pathways from your current system to Printanista, ensuring a quick and efficient transition. Depending on your existing solution, we provide automated tools to transfer your data and a team of industry specialists to assist with planning and execution.

In most cases, your existing DCAs will be fully supported or can be easily upgraded to the latest ECI DCA without requiring site visits or customer involvement. If you are using one of the industry’s leading MPS monitoring solutions, we already have a migration path in place for you.

Smaller office equipment dealers often assume that advanced MPS monitoring is unnecessary, but that’s an outdated view. Printanista is designed to be both cost-effective and accessible, especially with the affordability of cloud hosting through ECI. More than ever, smaller managed print service providers are leveraging Printanista to automate workflows, enhance asset tracking, and drive business growth, all while improving operational efficiency.

No two managed print service businesses are alike, which is why our account managers take a tailored approach to onboarding. We assess your MPS monitoring requirements and recommend the ideal training and support solutions to empower your team. Whether you prefer regular check-in calls, interactive virtual training, self-paced recorded sessions, or on-site consultations, we offer flexible training options to suit your business needs.

Our goal is to ensure your team can efficiently manage and optimise managed print service processes, maximising the capabilities of our MPS monitoring solution to improve productivity and streamline operations.

The real question is—why haven’t you? A cloud-based approach is the most cost-effective, flexible, and scalable way to manage essential business functions, including MPS monitoring, office equipment tracking, and managed print service workflows. With no upfront hardware costs, no ongoing maintenance, and the ability to scale effortlessly, you and your team can access real-time data anytime, anywhere.

By migrating to the cloud, you eliminate the inefficiencies of manual asset tracking and outdated software, gaining greater agility, reduced costs, and enhanced operational control. Whether you're monitoring print devices, automating supply fulfilment, or optimising service workflows, a cloud-based solution future-proofs your business, keeping you competitive without the usual technology headaches.

Absolutely. ECI is deeply embedded in the office equipment industry, forming strategic partnerships with leading vendors to ensure seamless integration with the software applications your team depends on daily. Whether you need to track and bill unique meters after a new model release, automate toner purchases directly with your vendors, or generate reports on sustainability goals, our solutions are built to optimise managed print service operations.

With secure connectivity and automation capabilities, our platform eliminates manual data entry and reduces errors, allowing your MPS monitoring system to exchange information effortlessly. By leveraging our industry expertise, we help you streamline workflows, improve accuracy, and keep your managed print service operation running smoothly so you can focus on business growth and customer satisfaction.