Customer Experience Is Critical For Today's Builders
New rules of engagement are needed in today’s experience economy. Learn more about the stages of customization and commoditization that have impacted the homebuilding industry and how leading brands are using this knowledge to differentiate from the competition.
Register today to gain knowledge about expectation setting and inoculation strategies that help turn reactive customer situations into proactive opportunities for success!
Meet the speakers
Tim Bailey
Chief Strategy Officer, Avid Ratings
As the Chief Strategy Officer at Avid Ratings, Tim provides customer experience expertise to help businesses increase sales, improve profits and enhance their brands. As the leader in customer experience solutions for the industry, Avid Ratings helps clients transform data into results.
Monica Wheaton
Director of Customer Success | Residential Home Construction
With over 25 years providing support for the home building industry, Monica has vast strategic leadership, marketing, and customer support experience. The Customer Success team is focused on helping our customers get the most value out of their ECI products.
