Customer experience (CX) has been declining at key stages of the homebuyer journey at a time when customer expectations have been increasing. A builder's online reputation, referral sales, and repeat sales hinge heavily on customer experience performance, making it critical to better understand the causes of this declining CX trend.

In this webinar, Tim Bailey, Chief Strategy Officer with Avid Ratings, shares the latest insights from their “2024 State of CX” report.  Find out the areas home builders can focus on to differentiate themselves and engage more buyers.