Deacom Customer Success: Wolfgang Confectioners
Who is Wolfgang Confectioners?
Wolfgang Operations, self-described as a “100-year startup,” has undergone significant transformation over the past decade, shifting from retail candy to co-manufacturing. This change, beginning in 2016, brought substantial growth opportunities and challenges, especially as the company adapted to the evolving demands of food manufacturing. Wolfgang Confectioners has been implementing advanced systems to streamline operations, improve efficiency, and support its ambitious goals.
The Challenges:
Rapid growth following the transition to co-manufacturing required technology that could scale efficiently without disrupting production. Evolving demands in food manufacturing created a need for systems that would enhance operational efficiency and streamline complex processes.
Ensuring cross-departmental alignment was essential, as the leadership team prioritized seamless adoption across primary and secondary management levels. Limited IT resources meant that any system upgrade needed to be minimally disruptive, allowing Wolfgang’s team to stay focused on strategic growth initiatives rather than troubleshooting.
“The support we received was outstanding. Wolfgang Confectioners worked closely with Todd Shilhanek from Deacom, who was instrumental in ensuring the upgrade’s success.”
The Solution:
Deacom
The Impact:
In early 2024, Wolfgang Confectioners embarked on a Deacom upgrade, which brought new enhancements to their existing systems. The transition to co-manufacturing was supported at every level of Wolfgang’s leadership team, which prioritized investment in technology that could scale with the company’s rapid growth. The team approached the system discovery and implementation processes collaboratively, involving both primary and secondary managers to ensure a smooth rollout across departments.
“Our leadership’s commitment and sponsorship were present at every level,” Bobby Gohn, Senior Director of IT, shared, underscoring the company-wide commitment to operational excellence.
The support provided by Deacom proved crucial for a seamless transition. Bobby Gohn noted, “The support we received was outstanding. Wolfgang Confectioners worked closely with Todd Shilhanek from Deacom, who was instrumental in ensuring the upgrade’s success.”
The upgrade process began on a Sunday afternoon and encountered an initial challenge with a scripting error that could have disrupted production. “Todd responded promptly, resolved our issues, and kept manufacturing running seamlessly,” Gohn reported. “The proactive support allowed Wolfgang Confectioners to keep production on track, avoiding operational downtime and maintaining continuity.”
With the upgrade in place, Wolfgang Confectioners experienced minimal interruptions and enhanced system functionality, allowing the company to continue its trajectory of growth. Employees, already proficient with Deacom’s system, quickly adapted to the upgrade without needing extensive retraining. According to Gohn, “The upgrade added valuable enhancements without requiring extensive retraining,” which allowed Wolfgang’s teams to remain focused on their core objectives.
“The proactive support allowed Wolfgang Confectioners to keep production on track, avoiding operational downtime and maintaining continuity.”
The Bottom Line:
With robust support and a dedicated approach from Deacom, Wolfgang Confectioners successfully navigated a critical upgrade, setting the stage for continued operational efficiency and growth. By seamlessly integrating the enhancements, the team at Wolfgang Confectioners can confidently support their ambitious goals and ensure their production remains uninterrupted—furthering their mission to Make Candy and Bless Lives.
