Titanova experienced rapid growth in recent years, going from a small four-person team to over 15 employees. This strained their basic processes for tracking inventory, scheduling jobs, monitoring labor costs, and managing part data across the company.

As Office Manager Brittany Rozier explained, "We didn't have a central location where customer information, part data, inventory levels, business processes, account details, and other valuable strategic information were stored. A lot of that critical knowledge existed only in certain employees' and the owner’s minds."

This became increasingly unworkable as Titanova's jobs and production demands grew. Key details were getting lost, efficiencies were slipping, and there was no way to accurately track labor costs or optimize scheduling.

The challenges compounded when Titanova opened a new machine shop location separate from their original workspace. Brittany recalled, "We needed a way for everyone in both buildings to access the same information. Our old methods of sharing data locally or through spreadsheets wouldn't allow that."

It was clear Titanova needed a modern software solution to centralize their data, connect their facilities, and provide real-time visibility into scheduling, labor costs, inventory management, and more. As Brittany put it: "We needed the ability to get ahead of projects, get them organized quicker, and take action several months ahead of start dates to deal with increased lead times and market volatility."

The only software Titanova had been using was QuickBooks® accounting software. There was no way to track inventory or jobs. As growth continued, efficiency was harder to maintain.

Brittany recalls, “It started out with something as simple as scheduling and storing job information. I was just trying to find a way to get everything in a more centralized location. But as I started researching, it became more about workflow. Our machine shop consultant had worked with a version of JobBOSS for years. And as I was sending him ideas of software that I found, he said, ‘look into JobBOSS.’ He’d had a really great experience with JobBOSS at one of his former jobs.”

Brittany started looking into JobBOSS². She watched some videos and scheduled a consultation. As she discussed what she was looking for, she discovered the software solved even more problems than she was looking to remedy.

"The more I learned about it, the more I could tell that it was suited for a company like ours. And it would be awesome. It's kind of what I wanted.”

JobBOSS² has revolutionized how Titanova Laser manages its operations. With all data centralized, the company can now view jobs, schedules, budgets, and operations holistically, allowing for better strategic decision-making. This has ended the need to manage fragmented details and has streamlined operations across the board. Brittany Rozier noted, "JobBOSS² allows us to see the bigger picture, and we can make much better strategic decisions. It has eliminated the need to manage fragmented details and has streamlined operations across the board."

The ERP software has also enabled seamless communication across Titanova's two locations. Project data flows instantly from sales to procurement, preventing past situations where they had to rush orders at premium prices. This has improved coordination and efficiency within the company. The cloud-based infrastructure has also given the company the flexibility to have decision-makers work from the road or home at any time. Brittany added, "JobBOSS² has improved coordination and efficiency within the company, enabling us to communicate more effectively across our locations."

The implementation of JobBOSS² has resulted in considerable time savings for Titanova Laser. Simple but previously time-consuming tasks like generating reports that once took hours or days now take just minutes in JobBOSS². As Brittany reflects, "This has saved the company a substantial amount of time, estimated at around five weeks of labor annually, allowing employees to focus on more critical tasks."

JobBOSS²'s consistent interface and visual operations have helped in quickly training new hires on processes. Employees have found the software to be very user-friendly, with new hires recognizing similarities in screens they've learned about previously. This has reduced training time and improved overall efficiency within the company. Brittany said, "I hear people say, 'Oh, this looks like the screen we learned about last week.' It is very user-friendly."

With JobBOSS², Titanova Laser now compares job costs to allowances and customer budgets in real-time, avoiding underpriced work or failed bids. This has helped the company be a better partner for its customers and has prevented the loss of potential revenue. As Brittany explained, "It helps us keep from leaving money on the table."

Through accurate job pricing and optimizing change orders, as well as increasing efficiencies across the business, Titanova Laser anticipates capturing continued significant increases in additional annual revenue with JobBOSS². This increase in revenue is a direct result of the software's ability to streamline operations and maximize employee productivity.

JobBOSS² at Titanova Laser has been a game-changer for the company, and ECI made the transition easy. As Brittany recalls, "ECI set us up for success from the start. The resources, the training material, that is what sets them apart. I've never seen anything so well set up and easy to manage." By providing big-picture visibility, enabling seamless communication, saving time, improving training efficiencies, ensuring budget control, and increasing revenue, JobBOSS² has proven to be an invaluable asset to Titanova Laser's continued growth and success.