Remote Printer Management For Managed Service Providers

It's important to address security concerns when adopting new tools. ECI prioritizes data safety, and the ECI DCA employs industry-leading encryption methods to ensure secure data transfers. ECI enforces strict policies regarding data collection, authentication, and authorization processes and is committed to safeguarding data and upholding the highest security standards. Your ECI account manager can address any specific concerns regarding data security. 

Any device condition reported by a printer can be included as an alert condition for notification purposes. 

This means that not only can you be notified about serious errors right when they happen, but you can also design alerts to be more compelling. No one wants to get an alert every time there's a paper jam, but if a printer is jamming 10 times a day, that would be a more concerning alert. Printanista remote printer monitoring will allow you to refine notifications so you will only receive alerts upon which you intend to act.Think of ECI DCA as a digital detective for printers. It continuously gathers data on various printer functions, monitoring for potential problems. Here are some specific examples of printer conditions that ECI DCA can use to improve your services:

Supply issues: Low toner levels, empty paper trays, or even malfunctioning cartridges can all be flagged by ECI DCA, allowing for proactive restocking or replacement before disruptions occur.

Network connectivity: If a printer loses connection to the network, that can be detected so that you can begin troubleshooting network issues or potential configuration errors.

Printing errors: Paper jams, misfeeds, or duplex printing malfunctions can be identified by ECI DCA, enabling you to address the issue promptly.

Device errors: Issues with a printer's firmware or internal hardware can be detected, allowing for timely updates or troubleshooting steps to resolve the problem.

Preventative maintenance: If a printer is outperforming its duty cycle or thresholds for drum or fuser life are approaching, alerts can help identify these needs well in advance so you have time to recommend maintenance or replacement options to your customer. 

Resolving printer issues is only complicated if you have to spend a lot of time troubleshooting and diagnosing issues. 

With ECI DCA, device issues are reported automatically and sometimes proactively. Printanista allows users to remotely access the printer to interrogate it further and identify device errors. 

If you're already familiar with RMM tools, remote printer monitoring is a complement to them. So why would you hand that revenue over to another vendor? Keep your customers close. Give them a single service provider, and you will strengthen those relationships and grow your business. 

With the ECI DCA, Printanista supports the monitoring of over 25,000 different device makes and models. ECI's expertise in office technology SaaS has resulted in very strong relationships with the industry's leading original equipment manufacturers (OEMs). ECI's remote printer management tools monitor tens of millions of devices worldwide every day. 

If your customers have devices from various manufacturers, you won't have to worry. The ECI DCA collects the data, regardless of make or model, and presents it consistently. You don't need to determine the difference between this and that model—Printanista does that automatically. 

Not only does the ECI DCA collect printer activity and conditions and report them back to Printanista so that you can monitor the devices remotely, but yes, the ECI DCA also supports different activities to help you service devices remotely. 

Remote Device Link (RDL) is a service through the DCA that provides a highly secure connection to individual devices that are being monitored. With this service, you can remotely access a printer's web page to review any details about the printer's status and help troubleshoot an error. 

If the device needs a simple firmware update as a troubleshooting step, that can also be handled remotely. 

ECI has designed remote capabilities to help reduce on-site service calls. This not only helps your bottom line but also resolves issues much more quickly, keeping your customers much happier.