Awards Highlight ECI Software Solutions’ Exceptional Customer Experience and Outstanding Leadership

May 31, 2022 - ECI Software Solutions, a leader in cloud-based business management solutions, today announced it has been honored with three awards surrounding the company’s customer experience initiatives.

A company that grows organically and by acquisition, ECI’s customer experience team has been instrumental in welcoming new customers to the ECI community and ensuring any transitions are seamless. By revamping their customer service program, implementing a new AI chatbot with Drift and introducing a new Escalations Team, ECI is honored with three accolades this year, including:

• 2022 American Business Award: ECI’s implementation of its Drift chatbot was awarded a Silver Stevie for its achievement in customer satisfaction.
• 2022 Sales & Customer Service Award: ECI’s Escalations Team was named a Bronze Customer Service Complaints Team of the Year Award winner.
• 2022 U.S. Customer Experience Award (CXA): ECI was named a finalist for the B2B customer experience. Winners will be named at an awards ceremony in June 2022.

Today, ECI also announces that it has earned two 2022 National Association of Manufacturers (NAM) Manufacturing Leadership Awards for its JobBOSS² and Deacom solutions. In the Operational Excellence category, ACP Solutions’ use of JobBOSS² gained notability for its significant impact on the company’s operations and scalable infrastructure. In the Enterprise Integration category, Deacom was honored for helping the Bergin Fruit and Nut Company adapt to an unpredictable market during the pandemic.

“As ECI continues to grow its customer base, it’s great to see that the investments we have put into customer excellence and product development over the past several years are turning heads,” said Trevor Gruenewald, CEO of ECI. “Our mission at ECI is to help our customers compete and profitably grow leveraging our solutions, and accolades like these prove that we are addressing that mission across our organization.”

For a full list of ECI’s award recognitions to date, visit: www.ecisolutions.com/about-us/awards

About ECI

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 80 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com.

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