ECI Software Solutions Unveils AvidWarranty, an AI-Powered Digital Warranty Management Platform for Homebuilding Industry, at 2025 International Builders’ Show

AvidWarranty sets a new industry standard for warranty management, leveraging AI-driven automation and faster issue resolutions to streamline warranty management and enhance customer satisfaction

Feb. 24, 2025 – ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the launch of AvidWarranty™, an AI-powered digital warranty management platform. To be introduced at the 2025 International Builders’ Show (IBS), the platform is designed to modernize warranty management processes for homebuilders, enhancing efficiency, reducing risk and improving homeowner satisfaction. ECI will showcase AvidWarranty in Las Vegas at Booth W3255 from February 25 to 27, 2025.

“For too long, warranty management has been a slow, manual and frustrating process for both homeowners and homebuilders. AvidWarranty changes that,” said Aaron Everson, Business Unit Leader – Avid Ratings, at ECI Software Solutions. “By harnessing the power of AI and automation, we’re turning warranty claims from a pain point into a seamless positive experience. Homeowners get fast, transparent updates, and builders increase efficiency while reducing compliance risks. It ensures builders can confidently deliver quality homes while enhancing customer satisfaction.”

AvidWarranty leverages a dataset of 1.4 million homeowner claims to provide AI-driven automation predictive analytics and faster issue resolution—setting a new benchmark for warranty management. By analyzing real-world claims, the platform identifies common issues, provides accurate responses to warranty-related questions, and recommends best practices for homeowner issue resolution. This AI-driven approach automates responses, prioritizes urgent repairs, and reduces resolution times, continuously improving over time.

AvidWarranty’s key features and benefits:

• Enhanced Homeowner Experience: Homeowners can submit and track warranty requests online, receiving real-time updates through a 24/7 accessible portal, improving their overall experience.
• AI-Driven Insights: Built on extensive homeowner data, the platform automates responses and accelerates issue resolution using advanced AI algorithms.
• Risk and Compliance Management: AvidWarranty maintains detailed and consistent documentation of warranty requests, ensuring compliance with NAHB and CAHB guidelines to mitigate liability and reduce disputes.
• Operational Efficiency and Cost Savings: By automating manual warranty processes, AvidWarranty reduces administrative workload and eliminates reliance on paper-based tracking systems.
• Cloud-Based Scalability: Designed for homebuilders of all sizes, AvidWarranty is a cloud-based solution that requires no complex IT infrastructure for implementation, ensuring scalability and ease of use.
• Seamless Integration: AvidWarranty integrates effortlessly with ECI’s technology solutions for homebuilders, including MarkSystems ERP, HomeKeep, and more, ensuring a smooth and connected workflow.

For more information, visit the company website.

About ECI

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 80 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com.

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