AvidCX is a comprehensive 360º customer experience platform designed exclusively for homebuilders. It enables builders to measure, analyze, and enhance every stage of the homebuyer journey, providing deep insights and feedback at each customer touchpoint.
Exceptional customer experiences begin with insightful data, and AvidCX ensures you capture what truly matters. With a wide range of fully customizable feedback tools, this platform empowers homebuilders to track, assess, and enhance the entire customer journey—from prospective homebuyers to satisfied homeowners.
The platform offers fully customizable tools to capture and monitor feedback throughout the entire customer experience, from initial sales to post-purchase warranty support.
AvidCX provides extensive benchmarking data, allowing builders to compare their performance against industry standards and identify areas for improvement.
AvidCX is the only platform that empowers homebuilders to showcase customer reviews directly on Zillow, where buyers are actively searching for their next home. AvidCX streamlines the process of generating, managing, and amplifying customer feedback on key platforms like Google and Zillow—maximizing visibility, credibility, and buyer confidence throughout the home buying journey.
AvidCX integrates seamlessly with key business systems, such as Salesforce, MarkSystems, and Sales Simplicity, ensuring effortless and automated data sharing within the platforms builders use daily.
Yes! The platform allows you to customize the design of the reviews and ratings to align with your brand’s identity, ensuring they blend seamlessly into your website.
AvidCX enables you to display genuine feedback from satisfied customers, establishing trust and credibility with prospective buyers. Your verified reviews will also be visible on key home search platforms like Zillow.
Absolutely! You can showcase top reviews in digital ads to reinforce your company’s reputation and boost engagement with potential buyers.
Yes, the platform includes built-in tools that make it easy to post positive reviews on social media, helping you extend your reach and enhance your online presence.
It automates the process of requesting and gathering reviews, making it easier for homebuyers to provide feedback. This results in a steady stream of valuable testimonials.
The system is highly flexible and designed to meet different needs, from high-level executive summaries to in-depth analytics. The interface is intuitive, with clear visual reports that help you quickly identify trends.
Yes, the survey data can be seamlessly incorporated into your existing tools and processes. The platform has built-in integrations with major homebuilder software solutions like Salesforce and ECI MarkSystems, making data sharing effortless.
AvidCX offers a fully customizable survey experience, allowing you to collect valuable insights on customer satisfaction, service improvements, employee performance, homeowner feedback trends, and benchmarking data against other builders.
Many leading homebuilders across North America rely on this platform to measure and improve their customer experience. It is designed for builders committed to delivering exceptional service and refining their processes.
State Of CX Residential New Construction 2025
The 2025 report analyzes five years of data from hundreds of thousands of AvidCX homebuyer surveys, covering the entire…
2024 Public Homebuilder Trends & Benchmarks
The 2024 Foundational Figures report offers an in-depth look at the financial and operational metrics of the 18 largest…
Learn how AvidCX provides homebuilders deep insights and feedback at every customer touchpoint.
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