AvidCX Customer Experience Platform for Homebuilders
AvidCX is a comprehensive 360º customer experience platform designed exclusively for homebuilders. It enables builders to measure, analyze, and enhance every stage of the homebuyer journey, providing deep insights and feedback at each customer touchpoint.
Homebuyer feedback and insights
Exceptional customer experiences begin with insightful data, and AvidCX ensures you capture what truly matters. With a wide range of fully customizable feedback tools, this platform empowers homebuilders to track, assess, and enhance the entire customer journey—from prospective homebuyers to satisfied homeowners.
Capture customer sentiment
The platform offers fully customizable tools to capture and monitor feedback throughout the entire customer experience, from initial sales to post-purchase warranty support.
Homebuilder benchmarking
AvidCX provides extensive benchmarking data, allowing builders to compare their performance against industry standards and identify areas for improvement.
Ratings and reviews management
AvidCX is the only platform that empowers homebuilders to showcase customer reviews directly on Zillow, where buyers are actively searching for their next home. AvidCX streamlines the process of generating, managing, and amplifying customer feedback on key platforms like Google and Zillow—maximizing visibility, credibility, and buyer confidence throughout the home buying journey.
Digital dashboard
The platform features a customizable dashboard with real-time data and interactive visualizations, providing a clear and comprehensive view of key metrics to inform decision-making.
Integrations
AvidCX integrates seamlessly with key business systems, such as Salesforce, MarkSystems, and Sales Simplicity, ensuring effortless and automated data sharing within the platforms builders use daily.
AvidCX FAQs
Can we modify the look and feel of the reviews and ratings on our website?
Yes! The platform allows you to customize the design of the reviews and ratings to align with your brand’s identity, ensuring they blend seamlessly into your website.
How does this platform help attract new homebuyers who are doing their research?
AvidCX enables you to display genuine feedback from satisfied customers, establishing trust and credibility with prospective buyers. Your verified reviews will also be visible on key home search platforms like Zillow.
Can we incorporate our highest ratings into our digital marketing campaigns?
Absolutely! You can showcase top reviews in digital ads to reinforce your company’s reputation and boost engagement with potential buyers.
Is there an option to share customer reviews directly to social media?
Yes, the platform includes built-in tools that make it easy to post positive reviews on social media, helping you extend your reach and enhance your online presence.
How does the AvidCX platform help us collect reviews from homebuyers?
It automates the process of requesting and gathering reviews, making it easier for homebuyers to provide feedback. This results in a steady stream of valuable testimonials.
How user-friendly are AvidCX reports and dashboards?
The system is highly flexible and designed to meet different needs, from high-level executive summaries to in-depth analytics. The interface is intuitive, with clear visual reports that help you quickly identify trends.
Can the survey data be integrated with our existing business systems?
Yes, the survey data can be seamlessly incorporated into your existing tools and processes. The platform has built-in integrations with major homebuilder software solutions like Salesforce and ECI MarkSystems, making data sharing effortless.
What kind of insights can we expect from the survey responses?
AvidCX offers a fully customizable survey experience, allowing you to collect valuable insights on customer satisfaction, service improvements, employee performance, homeowner feedback trends, and benchmarking data against other builders.
Which homebuilders are currently using the AvidCX platform?
Many leading homebuilders across North America rely on this platform to measure and improve their customer experience. It is designed for builders committed to delivering exceptional service and refining their processes.
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