Customer Success Video : Tim O'Brien Homes
How Tim O’Brien Homes Elevates Customer Experience With AvidCX
Pete Lange, director of training and customer experience at Tim O'Brien Homes, shares how AvidCX transformed their feedback process. Real-time surveys offer instant insights, helping the team respond quickly, recognize wins, and coach more effectively. With detailed data across the sales journey, AvidCX makes it easier to spot trends and elevate the customer experience. Pete calls it a game-changer.
“We can use [AvidCX] for coaching opportunities...If there is a situation, Avid puts it on everybody's screen in real-time.”
Why use AvidCX?
Customizable tools to capture and monitor feedback throughout the entire customer experience
Benchmarking data to compare your performance against industry standards
Identify areas for customer experience improvement
Streamline the process of generating, managing, and amplifying customer feedback
“AvidCX provides a ton of detail...and helps us to spot trends. I would strongly recommend AvidCX to anyone in the [homebuilding] business.”
See AvidCX in Action
Discover the all-in-one customer experience platform for homebuilders. Gain real-time insights, automate surveys, and enhance every stage of the homebuyer journey. Improve satisfaction, streamline operations, and drive sales.
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