AvidWarranty is an AI-powered platform that revolutionizes new construction warranty management. Designed to streamline processes, improve efficiency, and ensure consistency, it delivers an intelligent, automated approach that enhances homeowner satisfaction.
Streamline warranty requests, reduce workload, and provide proactive homeowner support with AvidWarranty. Automate issue resolution, improve communication, and optimize efficiency—whether you’re a large enterprise or an independent builder.
Empower your team with a seamless, automated warranty management system. AvidWarranty minimizes unnecessary back-and-forth by streamlining communication, tracking, and resolution, ensuring a more efficient process for both homebuilders and homeowners. The result? Reduced workload, faster resolutions, and higher customer satisfaction.
Leverage AI to streamline warranty management. AvidWarranty’s real-time triage system uses advanced algorithms and contextual Q&A to analyze, educate, and deescalate homeowner requests automatically—24/7.
AvidWarranty does more than just manage warranty claims—it provides insights into recurring homeowner concerns. By identifying patterns in reported issues, builders can take proactive measures to resolve potential problems before they escalate, creating a smoother homeownership experience.
Homeowners can easily submit warranty requests online or by email, while builders manage all requests within a single, centralized platform. AvidWarranty consolidates communication channels into one streamlined interface, simplifying request handling and improving efficiency.
Whether you're a large enterprise or a small homebuilder, AvidWarranty adapts to your needs. Seamlessly integrating with MarkSystems ERP for a connected workflow, it streamlines operations for larger builders while offering quick setup and powerful standalone functionality for smaller builders—delivering an intuitive and efficient warranty management experience.
AvidWarranty is an AI-powered warranty management platform designed to automate, streamline, and optimize the warranty process for homebuilders. It simplifies homeowner requests, reduces manual workload, and improves communication, ensuring faster resolutions and higher customer satisfaction.
AvidWarranty’s AI-driven triage system automatically analyzes, categorizes, and routes homeowner warranty requests in real-time. By leveraging advanced algorithms and contextual Q&A, the platform prioritizes issues, de-escalates common concerns, and directs homeowners to the right resolution path without unnecessary builder intervention.
AvidWarranty is designed for builders of all sizes. Enterprise builders can integrate it with their existing ERP and operational systems, while smaller builders benefit from its quick deployment and standalone functionality—making warranty management more efficient for any organization.
Yes, AvidWarranty enables homeowners to submit warranty requests via text, email, or the online portal. All submissions are consolidated into a single dashboard for easy tracking and streamlined resolution management.
Absolutely! AvidWarranty includes multichannel communication tools, allowing builders to send updates, request additional information, and engage in two-way messaging via text and email—keeping homeowners informed throughout the process.
Yes, AvidWarranty allows homeowners to submit supporting documents, photos, and other files along with their requests. This feature improves accuracy, speeds up issue resolution, and reduces back-and-forth communication.
Implementation time varies depending on your setup. For basic deployments, it can be as simple as embedding a few lines of code on your website. For more complex integrations with back-end systems, our team ensures a seamless and tailored onboarding experience.
Yes! AvidWarranty seamlessly integrates with ERP systems, CRM platforms, and other builder software solutions, ensuring a smooth transition and minimal disruption to your existing workflows.
By automating warranty triage and reducing unnecessary homeowner-builder interactions, AvidWarranty minimizes manual processing time and operational costs. The system’s proactive support tools also help prevent issues from escalating, further reducing resource strain.
AvidWarranty enhances the homeowner experience by providing 24/7 support, real-time status updates, and automated guidance for common issues. Homeowners receive faster resolutions, proactive communication, and easy access to warranty information—leading to higher satisfaction and trust in the builder’s brand.
Automate requests, streamline communication, and reduce workload. See how AvidWarranty can transform your processes.
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