AvidWarranty Features

AvidWarranty uses advanced AI to analyze, prioritize, and route homeowner warranty requests automatically—24/7. By intelligently evaluating each request and guiding homeowners to the right solution or next step in real time, it reduces manual workload for builders and ensures faster, more accurate resolutions.

Homeowners can easily submit warranty claims via web or email, while builders manage all incoming requests through a single, organized interface. AvidWarranty consolidates communication channels, streamlines ticket tracking, and ensures every issue is efficiently addressed—improving both operational efficiency and homeowner satisfaction.

Keep homeowners informed with automated updates while reducing manual back-and-forth. AvidWarranty centralizes all warranty-related conversations in one place, allowing builders to track responses, send notifications, and engage in effective homeowner messaging—all while maintaining clear, organized records for every request.

Gain a deeper understanding of warranty trends, response times, and resolution rates with AvidWarranty’s reporting data. Builders can monitor patterns, identify recurring issues, and use real-time data to improve construction quality, optimize warranty processes, and allocate resources more effectively.

Integrated with our HomeKeep Platform, AvidWarranty is the only solution that delivers comprehensive warranty management for builders while empowering homeowners with the tools and knowledge they need to maintain their homes long after the warranty period ends. Proactive management leads to fewer costly repairs, greater efficiency, and increased customer satisfaction.