Boost technician productivity with MobileTech

MobileTech: field service technician software

Get more from your service team with MobileTech

Keep your technicians, dispatch, and service managers connected and working from the same place with real-time ticket information. Even when remote, your technicians stay plugged into e-automate for end-to-end management of their service calls.

Request a Demo

Deliver exceptional service with MobileTech

Service productivity will skyrocket when your remote technicians use MobileTech to manage their service calls, check inventory, communicate with other techs, and capture customer signatures. GPS coordinates help identify technician availability, reduce response times, and increase customer satisfaction.

Read the MobileTech Brochure

Always know where your techs are

Real-time geolocation helps dispatchers see where technicians are to where the jobs are, for easier route planning and call-reassignment. MobileTech helps your dispatchers achieve reliable daily activity forecasts and consistently attain SLAs.

Optimize routing

We can't control rising fuel costs, but we can optimize fuel use. Analyze technician route history to identify long dispatch times and inefficient routes and reveal strategies for more efficient dispatching and routing.

Fully manage service calls in the field

Technicians can fully manage service calls from anywhere. With real-time e-automate integration, customer information, equipment service history, and documentation can be received or updated. And with customer signature captures, invoices are automatically generated, reducing back-office admin work.

Quickly access parts and inventory

Easily add whatever parts were used on the service call to the work order, search your global inventory to locate the part you need, request parts, or arrange for on-field transfers. All parts and inventory movements are tracked in real-time within e-automate for accurate and centralized inventory management.

Easy schedule management

Technicians can quickly clock in and out of activities for straightforward timecard management. Search for schedule gaps to add new activities or auto-fill time gaps with administrative activities or training. Time tracking is available for reporting within e-automate for KPI tracking.

Work offline

When you find yourself in a spot where the network drops, MobileTech keeps working offline, recording all your job activity and allowing you to complete the service call offline. When connectivity is restored, MobileTech will synchronize the service data automatically, so there's no need to re-enter information or return to the ticket when you are back online.

"...it probably saves our team at least 15 to 30 minutes a day. That’s wonderful!"

-Steve Phillips, service manager, Saulisbury Business Machines

Read the Success Story

Everything your service team needs

Native Mobile App

Available for iOS and Android mobile devices

Easy routing

Improve response times with one-click route creation with Google Maps, Apple Maps, or Waze.

Live GPS tracking

Improve dispatching with real-time visibility into technician location and route analytics.

Customized Views

Sort and filter calls to view scheduled, dispatched, or completed calls. Search calls using any phrase, tech name, or number.

Quick Inventory Visibility

Finish jobs faster. Locate parts from your global inventory, enable in-field transfers, and automate parts requests.

Automatic invoicing

Reduce accounting processes by capturing customer signatures on-site for automatic invoice generation.

MobileTech FAQs

Does MobileTech make it easier to manage inventory?

MobileTech streamlines inventory management for office equipment dealers by allowing techs to search, select and order parts, right from their mobile device. With barcode scanning and multiple search options (UPC, OEM numbers), it takes less time to find the right parts, minimizes delays and reduces the risk of parts shortages.

Can MobileTech help overcome technician time tracking and payroll issues?

MobileTech’s time card feature allows technicians to clock in/out and manage activities, breaks, and lunches with precise start and end times. By submitting time card data directly to e-automate, it reduces the risk of payroll inaccuracies and missed hours, giving technicians confidence that their time is accurately tracked.

How can MobileTech simplify the organization of service calls, especially in high-volume scenarios?

Quick search capabilities allow you to easily find both individual and team service calls by any keyword, technician’s name, or number, making it easy to locate the correct call history and parts used. The customizable and filterable call views help manage high volumes and prioritize calls based on status, ensuring nothing gets overlooked in your office equipment service workflows.

How can MobileTech reduce the time it takes to complete and bill service calls?

MobileTech streamlines the entire service call process, from arrival to job completion and invoicing, by automating labor tracking, parts management, and call status updates. This speeds up time-to-billing, helping technicians complete calls faster and ensuring your managed print service SLRs are consistently met.

How can MobileTech help me stay on top of multiple ongoing service calls without losing track of important ticket updates?

With MobileTech, you can customize your call list view, sort calls by priority, and filter them by status (e.g., Pending, Dispatched, Scheduled). This organization helps you stay focused on high-priority tasks, manage multiple calls seamlessly, and ensure that no critical updates or service needs are overlooked. And because MobileTech integrates directly with e-automate, and syncs data every 60 seconds, real-time updates happen automatically, reducing any risk of delayed or missed information. Office equipment technicians and dispatchers are always on the same page.