Customer Success Story : Office Interiors
3 Ways Office Interiors Successfully Scaled with Khameleon Furniture Management Software
From workplace consultants to interior designers to in-house installers – you name it, Office Interiors does it. Over the past 30 years, Office Interiors has successfully grown into a modern, multifaceted office furniture dealership, handling complex equipment and service orders all over Canada.
As an experienced leader with a demonstrated history of working in the office furniture industry, CEO Rob Meyers knew he needed a comprehensive software solution that would help him manage the needs of his growing dealership and make the best use of his data.
That’s where Khameleon comes in.
For over 5 years, CEO Rob Meyers has worked closely with Khameleon Software to successfully manage and forecast his business operations. Office Interiors credits a large part of their ability to scale to Khameleon.
Khameleon gave Meyers the solution he was looking for: one easy-to-integrate platform and a long-lasting partnership with key innovators in the office furniture space.
In this case study, Rob Meyers explains 3 key ways Khameleon Software helped Office Interiors scale their operations and improve their bottom line.
“The Khameleon team listens. When you talk with customer service or their leadership, they want to learn about your company's challenges so they can continue to develop their product to benefit all their customers, large or small.”
"This is not a short-term proposition. It is a 20+ year partnership."
Why You Should Partner with Khameleon
Before Meyers began his search for the perfect software solution, he knew that his business needed to feel confident with the company they partner with.
“Our management team had identified the need to move to a solution that supported our entire business process, from project lead to project completion,” states Meyers.
“We evaluated several companies and landed on Khameleon because their team was very genuine and even provided us with other dealers to talk to before we signed up – people who have gone through the entire experience.”
Like most project-based dealerships, Meyers knew this commitment was no small decision. A true partnership is meant to last decades, and Khameleon provided the perfect balance of advanced technology and customer support services to accomplish this goal.
Connect to a Tight-Knit Community
Furthermore, Khameleon offers a devoted community of employees and partners that help to continuously innovate its technology and services.
According to Doug Angelone, the CEO of Khameleon, “Our community is the key that unlocks our clients’ success.”
In fact, community has been a crucial step in the success of Office Interiors. Every year, Khameleon Software hosts the Khameleon Conference which enables its clients to:
- Connect with their team
- Network with their peers
- Vote on the product enhancements for the coming year
“They connected us with the Herman Miller Khameleon user group, which pools ideas and resources together to invest in new products or enhancements that benefit our collective group,” exclaims Meyers.
Rob has even been asked to be on the Khameleon advisory board and connect with thought leaders to help Khameleon advance its mission to help office furniture dealers scale their businesses.
“Within 2-3 months, we migrated all of our customer information, received training, and touched our first order.”
The Integration Process and Initial Setup
Office Interiors kicked off their new ERP with Khameleon on January 20th, 2016. Prior to their integration, Rob and his team received extensive training to learn more about their Khameleon platform.
“A lot of learning goes along the way and the Khameleon team helped us,” exclaims Meyers.
“We chose to go through another training system through collaboration. They answered all of our questions about the logic behind the product.”
Once integrated, new projects went straight into Khameleon while Meyers was able to run their established business in Team Design at the same time. They made the migration seamless so we didn’t have to go through any downtime.
Receive Exceptional Customer Support & Training
In less than 3 months, Meyers easily migrated his entire business to the new software.
“The Khameleon team listens. When you talk with customer service or their leadership, they want to learn about your company’s challenges so they can continue to develop their product to benefit all their customers, large or small.”
The quick transition allowed Office Interiors to run a more productive and profitable business in a fraction of the time.
“Our business has grown 50% over the 5 years that we have used their solution”
Today, Meyers and his team use the CRM, order management, scheduling, Service Desk, AR and Reports tools on a day-to-day basis. Despite the increased volume and number of transactions, they have not added to their staff and, most importantly, they have reduced friction and stress in their processes.
This has allowed Office Interiors to scale tremendously.
Sustainable Growth with Consistent Innovation Rollouts
Additionally, as Khameleon has expanded their Synergy applications, Meyers has implemented the applications that most benefited his business.
“Recently, we started beta testing their new integration solution with dTools. The solution they co-developed with dTools has dramatically decreased the number of steps in our order entry process, from 17 to 2. Khameleon has improved our productivity and continues to help us become a better company,” claims Meyers.
According to Meyers, he is impressed by Khameleon’s strong desire to constantly innovate and always look to improve their software solutions.
“As earlier adopters, we embrace their new options and pilot experiences. We help test technology updates and make suggestions for changes.”
And that’s just the beginning.
Khameleon Software Minimizes Costs
Since Khameleon provides in-house IT services and handles all updates and troubleshooting, Office Interiors was able to reduce the cost of outside IT help by 25%.
“Additionally, they offered a cloud-based solution that enabled us to minimize our on-site server investments and reduce our IT cost since they perform software maintenance.”
Finally, one of the key reasons Meyers chose Khameleon and will continue to partner with them for years to come is because they provide Office Interiors a one-stop project based solution that doesn’t require upfront customization or the high costs in order for them to implement.