Shore Lumber and Millwork Cuts Costs And Saves Time With NET1

Customer Success Story : Shore Lumber and Millwork

Shore Lumber and Millwork Cuts Costs And Saves Time With NET1

Shore Lumber and Millwork Story

Shore Lumber and Millwork was founded on the idea that quality construction materials and principles should be the standard. Located in Maryland, Shore Lumber uses Spruce to manage various business areas, including purchasing and inventory, delivery, and accounting. Dana Williams, who oversees accounting at Shore Lumber and Millwork, shares how NET1’s integration with Spruce has streamlined payment processing, resulting in improved customer experience and time and cost savings.

hours saved each month

$1,000+

saved each year

The challenge

Dana struggled with major inefficiencies due to the previous payment processing system’s lack of integration with Spruce. Although customer card transactions were processed, payments didn’t sync with Spruce, leaving accounts uncredited. As a result, Dana had to void and reprocess transactions manually, which caused frustrating delays and customer dissatisfaction.

“Previously, the lack of integration with Spruce caused frequent delays and errors, forcing customers to re-enter transactions....It was time-consuming and made us look unprofessional.”

Dana Williams

The solution

With the NET1 integration with Spruce, payment processing became seamless—simplifying the process and saving valuable time for both Dana and her customers.

Shore Lumber And Millwork window install

The impact

The NET1 integration with Spruce has transformed Dana's operations, eliminating the need for double processing and giving customers a seamless, error-free experience without delays.

“Previously, the lack of integration with Spruce caused frequent delays and errors, forcing customers to re-enter transactions. I’d have to walk to the front of the store to identify the issue, then walk to the back office to check Spruce and the credit card processing system. If discrepancies were found, I had to void the transaction and return to the front. It was time-consuming and made us look unprofessional," Dana explains

Now with NET1, these issues are eliminated, making customers happier and saving Dana significant time. “The switch to NET1 has saved me up to 20 hours each month—time I can now dedicate to more valuable accounting tasks.”

While Dana may check items periodically, “It’s been very simple and easy to check, but we never have any problems, so I don’t really have to check it.”

Additional features have further enhanced customer service. With the option to save card information, customers no longer need to provide their card for every transaction. They also appreciate the convenience of scan and tap options.

“The switch to NET1 has saved me up to 20 hours each month—time I can now dedicate to more valuable accounting tasks.”

Dana Williams

Easy set up

Dana confesses that setting up NET1 was a breeze. "NET1's customer service is exceptional, and the machine performs flawlessly. The transition from our previous system to NET1 was seamless and effortless. I was initially intimidated by the whole process, but I was pleasantly surprised by how easy the transition was. The ECI team was so helpful in getting it set up."

Cost savings

In an industry where margins matter, Dana has seen savings on each transaction with NET1 compared to the previous payment processor—adding up to thousands of dollars saved annually. With NET1, payments are processed promptly, ensuring no delays and no negative impact on cash flow.

NET1 is easy for Spruce customers

Dana’s transition to NET1 has been a game-changer, thanks to the significant time savings and seamless integration with Spruce. Delighted with the move, Dana shares, “If you’re currently using Spruce, I highly recommend switching to NET1 as your payment processor. The integration between the two is so seamless, and I can’t imagine using anything else. I only wish we had made the switch sooner.”

“If you’re currently using Spruce, I highly recommend switching to NET1 as your payment processor. The integration between the two is so seamless, and I can’t imagine using anything else. I only wish we had made the switch sooner.”

Dana Williams