Assess, troubleshoot, and resolve issues remotely
Remote Device Link
Save valuable technician time and cut service costs with remote access to the devices in your fleet. Remote Device Link (RDL) in Printanista provides a secure connection to a device’s internal web server, allowing you to troubleshoot issues, adjust settings, update firmware, and more.
If you’re not right in front of the device, Remote Device Link is the next best thing!
Reduce onsite service visits
Your technician no longer needs to be physically present to resolve every device issue. They can adjust device settings, update firmware, and diagnose issues without rolling the truck, reducing service costs and delays.
Secure. Controlled. Device agnostic.
Traditional remote access methods can introduce security risks. Even across a wide range of models in your mixed fleet, RDL offers a secure, authorized connection to every device. RDL can be optionally disabled to comply with unique customer security requirements.
Faster resolutions. Increased device uptime.
Diagnosing device issues can be time-consuming, requiring back-and-forth communication and multiple site visits. RDL facilitates instant troubleshooting, reducing resolution time and restoring the device to normal operation.
Simplified fleet management
Update device firmware or settings across multiple customer sites from one central location. Remote maintenance capabilities make it easy to keep your fleet up to date and support seamless expansion for new devices.
Superior customer experience
Remote access means faster fixes and less downtime—no more waiting for a technician. Updates, resets, and troubleshooting happen instantly, so there’s less disruption. With fewer surprises and more reliable printing, your customers will be happier and more loyal.
recruiting & retainment
An ECI survey of managed print service providers found that the number one business challenge they face is recruiting and training new technicians.
Sound familiar?
With the right technology, your techs can spend less time on the road and more time developing new skills to support your evolving business. Modern technology makes their jobs easier and creates an innovative work environment that attracts the top talent.
Find out how RDL is used by mobile field technicians to deliver service faster.