Customer Account Management & Ecommerce for Lumber & Building Supply

For independent LBM dealers that need consistent and timely cash flow but struggle with resources for invoicing and collecting payments, Spruce eCommerce offers a cloud-based account management dashboard directly connected to Spruce:

• Allow customers to track orders in real-time, from anywhere
• Provide payment options that save you and your customers time and money
• Fast implementation = Fast ROI
• Eliminate human error with automated payment options, discounting, and ACH

For dealers who don’t wish to upload their entire inventory at once, starting small and scaling gradually is a perfectly viable solution and has proven ROI. Implement features and modules one step at a time, starting by establishing an online account management dashboard for your commercial customers, enhancing your customer service.

• Allow for online account management features, thus streamlining the implementation process
• Benefit early by getting paid faster and more efficiently
• Accelerate your return on investment in ecommerce

Create a custom ordering experience that helps everyone from your DIYers to your pro contractors. Together you can:

• Restrict what functions are available by customer role
• View or create custom quotes
• Build multiple carts for different jobs
• Generate custom quick lists for similar jobs
• Schedule pickup and delivery with custom restrictions or parameters by role

Spruce eCommerce has a proven, direct connection with Spruce. With these connected systems, you can create a virtual extension of your branch. Avoid manual entry and rekeying of data with:

• Branch-level inventory counts
• Transactions and order history
• Pricing
• Invoices and statements

All in real-time.

Empower your customers to make the best buying decisions. Control what you sell online and how you sell it. We’ve made it easy with:

• Build your own products feature
• Intelligent merchandising tools you control
• Product overlay functionality
• Enhanced product attributes and filters
• Industry-specific PIM system

Provide a research platform for existing and new customers to find your business and learn about your competitive advantage. According to Schneider Research, 74% of B2B or commercial buyers prefer to research inventory and availability online before making a purchase in store (or over the phone).

• Option for a fully custom website design or out-of-the-box templates
• Growth-driven design services
• Digital marketing campaigns
• Automated ecommerce workflows

Give your customers more ways to purchase while managing parameters for buying online and picking up in-store (BOPIS). This fulfillment strategy has been proven to increase online and in-store revenue. Spruce eCommerce provides:

• In-store pickup checkout option
• In-store pickup availability by branch location
• Automated order emails to selected in-store pick branch
• Custom checkout and thank you page instructions