From Sales to Implementation and Ongoing Training
The services you need to make the most of your ECI business management solution.
The services you need to make the most of your ECI business management solution.
Implementation Services
Whether you prefer to learn online, offline, on-site, on-demand or at our biennial Connect Conference, we're there for you.
Let’s face it, making the commitment to a new business management solution is difficult enough. It’s our job to make sure that you get through the implementation process with little disruption and as few sleepless nights as possible.
ECI takes pride in creating an implementation process that is developed specifically around your needs. Our goal is to help you get the maximum benefit from your technology investment now and as your business grows. A dedicated account manager will be assigned to ensure a smooth transition to your new system. The implementation process includes establishing a timeline with defined touch points and milestones, data migration, system setup, system review/testing, user training and Go-Live planning and support. Depending on your needs, the process may include weekly calls, virtual training, and/or on-site consultation. After go-live, you will work with your account manager for a time and receive dedicated attention to help you and your staff gain confidence with your system.
PRODUCT-SPECIFIC TRAINING
Acsellerate
Acsellerate Training Details
Acsellerate offers a variety of training sessions to help you quickly navigate our web-based analytics, advanced reports and integrated CRM solutions. Select from important topics, specifically designed for the different roles in your organization.
We have over 50 videos available in our in the help section of our application, on a variety of topics including:
Log in to Acsellerate to check out our recorded training videos!
For more information, contact our training department at 571.266.6420, x3 or acs-training@ecisolutions.com to learn more about training options.
Outstanding support! I couldn't be more pleased with the support provided!! —Bill R., Acsellerate Customer
DDMSPLUS
Ongoing Training
ECi provides continuously available training to help you get the most out of your system and ensure that you are always improving efficiency and offering your customers the most outstanding service possible.
Our DDMSPLUS webinars and roundtable discussions offer a time-saving alternative to traditional classroom training and are an opportunity to train a large number of your employees cost effectively.
More details can be found on ECI's Customer Portal.
Eric went to a lot of effort to not only assist with the problem, but to follow-up when he found additional helpful information. Nicely done Eric. Your efforts were greatly appreciated. - Dan P., DDMSPLUS Customer
e-automate
e-automate Training Details
Forgot your Training Portal password?
Email eaCustomerCare@ecisolutions.com or call (866) 342-8392.
If you have not registered for the new training portal, click here to register.
Check out e-automate’s Training Portal for a FREE section to find a variety of recorded webinars and videos of add-on products, the latest updates, and third-party integrations. These informative videos are designed to help you get the most from your business management system. From within the Training portal, you can also register for training courses and see a full schedule of upcoming classes.
Available through a subscription, you can also access the Training Portal’s ongoing training resources. These resources include exclusive LIVE training packages to suit every dealership’s needs as well as a variety of additional recorded content that you can use to improve your proficiency in using e-automate software without leaving your desk!
Teresa was a pleasure to work with. She is on top of things. Fantastic follow up. Great experience. Keep it up. - Jay B., e-automate user
JobBOSS
Resources & Programs
Classroom Training - With classes offered all over the United States and Canada, regional classroom trainings offer a variety of classes specifically designed around a user’s role and skillset. It is not one size fits all. The 2-Day Job Control Workshop is a great boot camp for new users, while our more focused 1-Day classes are great for specialized roles and intermediate to advanced users.
Virtual Training - Live, online instructor led classes offer role specific hands-on training for customers. Each session encourages attendees to ask questions, interact with other JobBOSS customers, and participate in instructor overseen labs. Users leave these sessions having learned, demonstrated, and able to apply their knowledge directly to the software.
On-Demand Video Tutorials - We have training when you need it. With hundreds of short online video tutorials available through our customer portal 24/7, you can learn at your own pace. Whether you have a specific question or are looking to obtain general knowledge, you can find answers here.
Training Database - This database comes with all JobBOSS installations, it comes with artificial customers, vendors, materials and jobs so users can practice without tampering with company information.
Complete details on training courses and webinars can be found on ECI's Customer Portal.
Very impressed with the support that your team provides. The phone seems to be always answered in a couple of rings and the working knowledge your team has on your software is just amazing. I have never had a problem that required a call back. I have worked with a lot of different software and this is a remarkable track record! —Rick H. JobBOSS customer
M1
Tools for Success
Our online training classes are led by instructors and designed for an optimum learning experience through interactive classrooms. Each session covers a specific M1® software module and best practices.
Attendees will learn in a hands-on environment using actual data sets with predefined scenarios. Class attendees will complete a learning assessment to ensure competence on the subject matter covered.
Join a webinar to get started with M1® ERP software, introduce a new employee to M1, or extend your own knowledge. These webinar sessions are recorded live and include Q&A sessions with the attendees. You can use the webinars as referral information and for self-directed learning.
As a customer, you can sign up for live webinar sessions through the M1 Customer Support Center. And, if you're unable to attend, we make the recordings available so you can watch later. Customers can access recorded webinars on demand. Topics include set-up essentials, general ledger and financial reporting, scheduling, and more
Complete details on training courses and webinars can be found on ECI's Customer Portal.
Rosanne went above and beyond to assist with my situation. A+! —Jason N., M1 customer
MarkSystems
MarkSystems University
MarkSystems users receive the most comprehensive software training in the home building industry.
Alison was very pleasant and handled our situation promptly. —Greg B., MarkSystems customer
Red Falcon
Training Opportunities
Training on Red Falcon is always available through a variety of options that include free webinars, online training sessions, documentation you can download, and in-system help. We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.
Training details can be found on ECI's Customer Portal.
Tech was awesome. I cannot be happier with the assistance provided. Extremely helpful and pleasant. —Jered R., Red Falcon customer
RockSolid MAX
Ongoing Training
Some software providers charge a fee to access training information, but RockSolid MAX is committed to helping you learn the POS software and offers unlimited free training classes for our customers. You can join one of 10 different live classes each week, taught by one of our experts, or watch recorded videos at your leisure. We also provide a comprehensive knowledge center with user guides and documentation, in addition to our helpful support personnel.
Complete details on training courses and webinars can be found on ECI's Customer Portal.
Very friendly and was able to resolved my issue in a very timely manner. Thank you very much. —Janet C., RockSolid MAX customer
Spruce
Spruce Training Details
Training on your Spruce system is always available through a variety of options that include free online training sessions, documentation you can download, and in-system help. We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.
Training details can be found on ECI's Customer Portal.
Tanya knows her stuff. She took care of the problem and communicated back to me quickly and professionally. —Dawn C., Spruce customer
TeamDesign
Ongoing Training
Virtual Classes
The TeamDesign Virtual Classroom lets you attend live classes without leaving your desk. Watch, listen and interact as an experienced instructor walks you through a software application. Instructors demonstrate how the software works and you interact with the instructor and the other students over the telephone.
We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.
More details can be found on ECI's Customer Portal.
There aren't the words to express my sincere gratitude for not just the level of help, but also the patience and understanding when dealing with me. ECI is so very fortunate to have this amazing team. —Sandy V., TeamDesign customer
MAX Manufacturing ERP
Training for Success
Maximizing a software investment means that the technology not only functions properly, but is well-understood by your employees so they can focus more on improving high-value business processes and procedures and less on executing daily tasks. Training your team on MAX is an excellent way to ensure your team is using the ERP system as needed to ensure your company gets the best possible return on investment.
Our training is delivered in a traditional classroom setting and represents two to five days of course participation. We've found that this method is an extremely effective vehicle for anyone seeking a comprehensive understanding of MAX.
More details can be found on ECI's Customer Portal.
Cathy did a super fast install of our new invoice forms and proof test. All went off with no hitches. Thanks again for a great job. —Jeremy B., MAX customer
Macola
Resources & Programs
Maximizing a software investment means that the technology not only functions properly, but is well-understood, so that employees can focus more on improving high-value business processes and procedures, and less on executing daily tasks.
Types of training we offer:
Our On-Demand Training approach provides a convenient access to self-paced training sessions designed to help you learn and master specific tasks at your own pace, on your own schedule, from your own workspace.
More details can be found on ECI's Customer Portal.
Support is very dependable. Tamara resolved our issues and taught us a few things to improve our process. —Otto T., Macola customer
Device Management
Support, Documentation & Training
FMAudit has an excellent Support Team in place. You can call or email with any question/concern you have.
Our Support Team can be reached by phone at 573.632.2461 x4 or by email at support@fmaudit.com. Our regular business hours are 8:00am–6:00pm CST, Monday through Friday (excluding holidays).
We also have an ECi Support Portal where you can log support requests and review your support history.
Professional Services and Consulting
Professional Services focuses on ensuring you are using your software to full capacity to help you streamline core business concerns and increase daily efficiency.
Our Professional Services offerings vary based on your ECI software. Offerings includes handling year-end processes and monthly and/or quarterly O/PUS data loads and consulting services to provide a comprehensive business review and offer best practice recommendations tailored to your unique needs.
What do our customers say about our service?
Every dealing I have had with you guys has been stellar. I have used MANY types of software, and the support from any of them pales in comparison to what you provide. You all do an amazing job, and I truly appreciate every time you have "saved the day."
Brilliant experience. Team member was quick to respond and helped me out by given me a couple of options I could choose. Very professional. Totally satisfied and resolved the issue in good time. Would not hesitate to ask for any assistance.
I was kept in the loop on progress of the issue and resolution. That is a very important step. It assures your client is not forgotten and the issue is being worked on. I also appreciate the follow up. Everyone is always helpful. Thank you.
Very impressed with the support that your team provides. The phone seems to be always answered in a couple of rings and the working knowledge your team has on your software is just amazing. I have never had a problem that required a call back. I have worked with a lot of different software and this is a remarkable track record!