Providing customers with a great experience is one of the most important things a home builder can do. Good word of mouth leads to referrals and more business for you. Things don't always go as planned when building a home which is why it’s important to plan your customer care.

The buyer's journey doesn't just stop when a homebuyer signs a purchase agreement. To deliver a truly exceptional home buying experience, it's critical to engage buyers every step of the way, from sales and marketing to warranty.

In this webinar, we'll look at:

• The difference between customer care and customer experience
• Aligning customer experience across departments
• How to differentiate your business based on customer care